FAQs & Troubleshooting
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180 Results
- 5126/09/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 5226/09/2022Print using only the black ink cartridge when the Color cartridges have run out.
- 5306/09/2022Configure and use PC-FAX (CUPS) (Linux)
- 5430/08/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 5522/08/2022Configure the Scan to Email Feature (Linux)
- 5609/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 5728/07/2022Update the Driver or Firmware for your Brother machine
- 5826/07/2022Configure and use the Scan Key Tool (Linux)
- 5923/06/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 6020/04/2022Uninstall the Brother Software and Drivers (Windows)
- 6114/04/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6211/04/2022Wireless setup is requesting a WPS PIN to complete the setup
- 6311/04/2022My Brother machine could not be found over the network when I installed drivers on my computer.
- 6407/04/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 6501/04/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 6624/03/2022I cannot find some option in the Printing preferences. (For Windows)
- 6724/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 6817/03/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 6915/12/2021I cannot connect my machine to a Windows 11 computer via USB.
- 7014/12/2021Telephone Line Interference/VoIP.
- 7129/11/2021A security warning appears when accessing Web Based Management via HTTPS.
- 7229/11/2021When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 7329/11/2021Cover is Open
- 7410/11/2021Open the Control Panel (For Windows)
- 7512/10/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 7607/10/2021Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 7717/09/2021Export an address book and import it to another machine
- 7807/09/2021Set up your Brother machine on a wireless network (Windows/macOS)
- 7902/09/2021(Video) Set up your Brother machine
- 8031/08/2021Paper is Jammed Inside and in the Front of the Machine (Jam Inside/Front)
- 8131/08/2021Check the Print Alignment from Your Brother Machine
- 8231/08/2021Check the Print Quality
- 8331/08/2021Clean the Base Pad
- 8431/08/2021Paper is Jammed in the Front of the Machine (Jam Front)
- 8531/08/2021Load Documents in the Automatic Document Feeder (ADF)
- 8631/08/2021Remove Paper Scraps Jammed in the ADF
- 8731/08/2021Document is Jammed inside the ADF Unit
- 8831/08/2021Document is Jammed in the Top of the ADF Unit
- 8931/08/2021Clean the Paper Pick-up Rollers
- 9031/08/2021Print a Fax Stored in the Machine's Memory
- 9131/08/2021Paper is Jammed in the Back of the Machine (Jam Rear)
- 9231/08/2021Clean the Scanner
- 9331/08/2021Print the Network Configuration Report
- 9431/08/2021Print the WLAN Report
- 9531/08/2021Reset the Network Settings to Factory Default
- 9604/08/2021I get a TS error when trying to print on a wireless network.
- 9729/07/2021I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 9829/07/2021What is the recommended paper?
- 9929/07/2021My machine does regular cleaning cycles in the night. How can I correct this?
- 10019/07/2021No Paper / No Paper Fed