FAQs & Troubleshooting
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311 Results
- 51What can happen if the wrong paper is used in your machine.
- 52What is the recommended paper?
- 53What driver package format is supported by my Linux distribution?
- 54Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 55I cannot print using my Brother machine on a wireless network (Windows)
- 56I cannot save a file downloaded from the Brother support website (For Windows)
- 57Enable the Brother machine's network interface.
- 58Protect your Brother machine against unauthorised access over the network
- 59Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 60I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 61The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 62Print a web page from iPrint&Scan when using an Android™ mobile device.
- 63I still receive the error message "Replace DrumX" or "Drum End SoonX" after I replace the drum unit with a new one.
- 64Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 65My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 66Manual Feed
- 67When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 68Print the Network Configuration Report
- 69Uninstall the Brother Software and Drivers (Windows)
- 70When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 71Delete print jobs from the print queue.
- 72I cannot find some option in the Printing preferences. (For Windows)
- 73Printing/ Scanning with a mobile device
- 74Adjust color settings by using the custom setting in the printer driver
- 75Cartridge Error
- 76No Waste Toner
- 77I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 78Print a document securely using the Secure Print feature (Windows)
- 79Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 80Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 81Open the Control Panel (For Windows)
- 82Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 83What is AirPrint?
- 84What is Brother Web Connect?
- 85Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 86Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 87Important points you need to confirm before configuring your Brother machine for a wireless network.
- 88Calibrate or Calibration Failed or Calibration.
- 89Set the Brother machine to prevent public access to certain features
- 90What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 91Size Error DX or Size Error 2-sided
- 92Size mismatch
- 93Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 94Drums End Soon/ Drum End Soon(X)
- 95Envelope creases
- 96"Offline" appears on the Status Monitor.
- 97Jam Manual Feed
- 98Send a PC-FAX
- 99I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 100Toner scatter or toner stain