FAQs & Troubleshooting
![]() |
Popular |
223 Results
- 51What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 52When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
- 53Can I reduce the size of a received fax on this machine?
- 54I'm using Macintosh®. What are the settings in the Scanner window used for?
- 55I cannot install Brother drivers on Debian 10 or later (Linux)
- 56Can I print from and scan to iPhone, iPod touch and iPad?
- 57Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 58I cannot use the "Modules Update" button on Web BRAdmin.
- 59How to identify your Operating System (OS).
- 60I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 61I cannot print from my computer via network. (For Macintosh)
- 62I updated the Web BRAdmin and cannot enable the logging function.
- 63I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 64When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 65Can I use non-Brother or third party supplies with the Brother machine?
- 66Replace the drum unit.
- 67What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 68I'm using Windows®. I am trying to receive faxes into my PC with the MFC connected to a phone line using distinctive ring. The PC-FAX Receive software is answering all incoming calls, regular ring and distinctive ring. What do I do?
- 69Replace the toner cartridge.
- 70Check the IP addresses of your PC and the Brother machine
- 71Verify if the Brother machine has a dial tone
- 72I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 73Scan a document in Mac OS X 10.7.
- 74Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 75The keys on the control panel do not respond.
- 76Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 77The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 78I continue to receive the Error Message "Runtime Error 2147417848 (80010108) Automation Error Brother MFL Pro Control Center" when I start Windows® XP. How can I remove it?
- 79Configure the Scan to Email Feature (Linux)
- 80The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 81Open the "Scanners and Cameras" and Properties.
- 82What is the Network Shared printing?
- 83I cannot print from my computer via USB.
- 84The printer status is Offline or Paused.
- 85When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 86I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 87Does NC-2200w work with Windows Vista?
- 88How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 89When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 90The Interface of the Control Center has changed suddenly. Why?
- 91When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 92When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 93When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 94Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 95Uninstall the drivers. (Mac OS X 10.5)
- 96How do I clear the message "MFC is Busy" or "Connect Failure"?
- 97What does "MACHINE ERROR XX" mean?
- 98How do I install the Optional Tray Module?
- 99I'm using Macintosh. What is the PreScan option used for?
- 100Scan using XSane or GIMP (Linux)