FAQs & Troubleshooting
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326 Results
- 51I cannot find some option in the Printing preferences. (For Windows)
- 52Use the Universal Printer Driver for PCL
- 53I keep getting the error message "Authenticate Err (Authentication error)".
- 54The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 55I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 56I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 57How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 58Confirm that a FAX I sent was received correctly
- 59I cannot send a fax using PC-FAX (Windows 10)
- 60Pre-Required Procedures (Linux)
- 61Scan from the Brother iPrint&Scan application using Windows Phone.
- 62What is Brother iPrint&Scan?
- 63I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 64Print a web page from iPrint&Scan when using an Android™ mobile device.
- 65I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 66I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 67How to load numbered checks or forms in the paper tray?
- 68When I try to send a fax the message "FAX # Restricted" appears on the display.
- 69I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 70I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 71White spots or black spots at 3.7 in. (94 mm) intervals
- 72Can I print from DOS applications?
- 73I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 74Download a file from the "Downloads" section and save it to Windows 8 computer.
- 75Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 76Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 77Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 78Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 79My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 80How do I send (broadcast) a fax to more than one number?
- 81When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 82How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 83What is Distinctive Ring and how do I program it?
- 84What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 85When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 86I'm using Macintosh. What is the PreScan option used for?
- 87Send a fax using PC-FAX with LPD/LPRng (Linux)
- 88When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 89Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 90Faint
- 91Cannot print after a Windows 10 update (June 2020)
- 92"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 93ControlCenter3 displays a blank screen at startup (Windows)
- 94Check the firmware version.
- 95Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 96The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 97Remotely access my Brother machine to forward my faxes to another machine.
- 98Scan multiple pages into one file instead of each scan being saved as a separate file.
- 99I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 100Store numbers on my Brother machine for easy dialing.