FAQs & Troubleshooting
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323 Results
- 51Open the "Scanners and Cameras" and Properties.
- 52When I scan a document using ControlCenter, the scanned file size is too big.
- 53Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 54The paper is skewed when it's printed.
- 55I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 56I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 57Is my Brother machine compatible with Windows Vista?
- 58How do I clean the drum unit?
- 59My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 60Paper size settings are unavailable when I print from OpenOffice (Linux)
- 61Cannot print after a Windows 10 update (June 2020)
- 62Delete print jobs from the print queue.
- 63I cannot find some option in the Printing preferences. (For Windows)
- 64The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 65Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 66Can I use AirPrint with my Brother machine?
- 67How do I make my copied images lighter or darker?
- 68The printer status is Offline or Paused.
- 69When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 70When I try to send a fax the message "FAX # Restricted" appears on the display.
- 71Can I use voice mail on the same line as my Brother machine?
- 72When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 73Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 74Why doesn't the machine answer when receiving a call?
- 75Faint
- 76What is the recommended paper?
- 77All black
- 78Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 79Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 80Set up a Group for Broadcasting faxes.
- 81Protect your Brother machine against unauthorised access over the network
- 82The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 83Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 84A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 85Locate files scanned with ControlCenter3 (For Windows)
- 86Change the printer driver settings (Windows/macOS)
- 87Scan multiple pages into one file instead of each scan being saved as a separate file.
- 88I am asked to enter a password when starting the Remote Setup application. What is the password?
- 89I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 90I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 91Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 92How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 93The keys on the control panel do not respond.
- 94My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 95Configure and use PC-FAX (CUPS) (Linux)
- 96My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 97I am unable to print from a client PC to a printer on a print server. (Linux)
- 98Uninstall printer drivers (Linux)
- 99Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 100The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.