FAQs & Troubleshooting
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339 Results
- 51ControlCenter3 displays a blank screen at startup (Windows)
- 52Delete print jobs from the print queue.
- 53Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 54I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 55Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 56Configure a cover page for PC-FAX.
- 57How do I clear the message "Cannot Detect" from the display?
- 58Verify if the Brother machine has a dial tone
- 59When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 60Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 61When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 62Where can I get FaceFilter Studio and what can I do with this application?
- 63When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 64I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 65When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 66How do I factory reset the network settings?
- 67My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 68I cannot install Brother drivers on Debian 10 or later (Linux)
- 69When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 70When I scan a document using ControlCenter, the scanned file size is too big.
- 71How do I know which side up my photo paper should be in the tray?
- 72When I print, the pages are smudged with ink. What should I do?
- 73Cannot print after a Windows 10 update (June 2020)
- 74I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 75I cannot print using my Brother machine on a wireless network (Mac)
- 76Scan from the Brother iPrint&Scan application using Windows Phone.
- 77Download a file from the "Downloads" section and save it to Windows 8 computer.
- 78I still receive the error message "Paper Jam" after I removed the jammed paper.
- 79The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 80Delete numbers stored in my Brother machine's Caller ID History.
- 81What is the Network Shared printing?
- 82How many times will my Brother machine automatically redial a busy number?
- 83I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 84Is my Brother machine compatible with Windows Vista?
- 85Which E-mail packages are compatible with ControlCenter3?
- 86When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 87When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 88When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 89I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 90Confirm that a FAX I sent was received correctly.
- 91When scanning a document to be copied or faxed, the LCD shows "Out of Memory."
- 92"Offline" appears on the Status Monitor.
- 93Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 94How do I clean the Scanner to improve the copy or fax quality?
- 95The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 96The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 97The LCD displays an error code (number). What does it mean?
- 98The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 99Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 100I cannot save a file downloaded from the Brother support website (For Windows)