FAQs & Troubleshooting
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317 Results
- 51I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 52I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 53Toner Low or Prepare New Toner Cartridge
- 54What is Distinctive Ring and how do I program it?
- 55What driver package format is supported by my Linux distribution?
- 56Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 57JAM TRAY 1
- 58Lines across the page
- 59Replace Toner
- 60I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 61Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 62I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 63Store numbers on my Brother machine for easy dialing from the control panel.
- 64Print on envelopes, labels, or thick paper from the manual feed slot.
- 65Protect your Brother machine against unauthorised access over the network
- 66The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 67Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 68Size mismatch
- 69What is the Network Shared printing?
- 70I can print but cannot scan via network. (For Windows)
- 71Scan a document into PaperPort™ using the TWAIN driver
- 72I cannot send a fax using PC-FAX (Windows 10)
- 73Important points for specifying the scan area (Linux)
- 74I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 75I cannot save a file downloaded from the Brother support website (For Windows)
- 76Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 77Print a web page from iPrint&Scan when using an Android™ mobile device.
- 78How to identify your Operating System (OS).
- 79I cannot start ControlCenter4.
- 80Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 81Scan Unable
- 82I am asked to enter a password when starting the Remote Setup application. What is the password?
- 83Cover is Open
- 84I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 85Store numbers on my Brother machine for easy dialing from the control panel. (For users who installed the Internet fax feature into their Brother machines.)
- 86Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 87Drum End Soon
- 88Reset the network settings to the factory default (video instructions).
- 89I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 90My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 91Configure and use the Scan Key Tool (Linux)
- 92"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 93Pre-Required Procedures (Linux)
- 94Open the Status Monitor
- 95Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 96White lines down the page
- 97The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 98Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 99Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 100Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.