FAQs & Troubleshooting
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303 Results
- 51I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 52I am having issues with the paper feed. What can I do?
- 53When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 54What kind of Media Adapter can I use?
- 55I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 56I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 57When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 58My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 59Can I still receive faxes or calls when the machine is switched off?
- 60I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 61I can print but cannot scan via network. (For Mac)
- 62I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 63When installing a media (memory) card into the media slot, the message "Card is full" appears even though the card is not full. What should I do?
- 64Wireless setup is requesting a WPS PIN to complete the setup
- 65I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 66I cannot print using my Brother machine on a wireless network (Windows)
- 67I cannot save a file downloaded from the Brother support website (For Windows)
- 68Send a fax without scanning the documents into memory.
- 69I cannot print from my computer via USB.
- 70Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 71I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 72I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 73Which E-mail packages are compatible with ControlCenter3?
- 74Can third party ink be used to refill the ink cartridges?
- 75When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 76Scan a document in Mac OS X 10.6.
- 77Where is the USB port on the machine? I can't find it on the back of the unit.
- 78Why doesn't the machine answer when receiving a call?
- 79When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 80Large characters are printed incorrectly. (Linux)
- 81I am sharing my Brother machine. I can print but cannot scan.
- 82"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 83I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 84Glossy Paper does not feed correctly. What can I do?
- 85Whenever anyone attempts to leave a message, all they hear are funny sounds and eventually a high pitched squeal. Why is this happening?
- 86Uninstall the drivers. (Mac OS X 10.5)
- 87I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 88I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 89I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 90I cannot install the driver when using the Driver Install Tool. (Linux)
- 91I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 92All print jobs are aborted and nothing is printed. (Linux)
- 93Check the firmware version.
- 94Open the Control Panel (For Windows)
- 95The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 96A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 97I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 98Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 99Can I print from and scan to iPhone, iPod touch and iPad?
- 100Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.