FAQs & Troubleshooting
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184 Results
- 51What is Distinctive Ring and how do I program it?
- 52I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 53When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 54The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 55When printing with monochrome laser printer, the print position shifts. (Linux)
- 56What is the Network Shared printing?
- 57Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 58When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 59In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 60Uninstall the drivers. (Mac OS X 10.5)
- 61Where can I find the serial number for my unit?
- 62When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 63How can I configure Windows® XP to send faxes?
- 64Configure the Scan to Email Feature (Linux)
- 65The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 66I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 67When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 68Uninstall Scan-key-tool. (Linux)
- 69Configure scan settings without administrator privileges (Linux)
- 70Windows 10 Support Information
- 71Install the built-in drivers (For Windows 8 and Windows 10)
- 72How to identify your Operating System (OS).
- 73I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 74Scan a document from the Windows Vista Photo Gallery
- 75I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 76Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 77Scan an image and insert it in a Windows XP application
- 78Scan a document in Windows 8 and Windows 10.
- 79When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 80I'm using Windows 95/ 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?
- 81I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 82I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 83I'm using Macintosh. What is the PreScan option used for?
- 84Configure and use PC-FAX (CUPS) (Linux)
- 85Configure and use the Scan Key Tool (Linux)
- 86My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 87When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 88I cannot scan when using SELinux (Security-Enhanced Linux)
- 89I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 90I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 91To install the printer driver easily using a tool. (Linux)
- 92Uninstall printer drivers (Linux)
- 93What is the difference between the toner cartridge and the drum unit?
- 94A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 95Do I need a telephone line to send and receive faxes with my Brother machine?
- 96I can receive a fax, but cannot receive a telephone call.
- 97Why doesn't my Brother machine have a dial tone?
- 98I cannot scan via USB. (Mac OS X)
- 99Scan a document using "Scanner and Camera Wizard" in Windows XP
- 100Scan a document from a Windows XP application