FAQs & Troubleshooting
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112 Results
- 51Check the firmware version.
- 52Delete print jobs from the print queue.
- 53I cannot find some option in the Printing preferences. (For Windows)
- 54What is the difference between the toner cartridge and the drum unit?
- 55How to identify your Operating System (OS).
- 56Send an image file as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows)
- 57The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 58Unable to Scan / Scan Unable
- 59Change the printer driver settings (Windows/macOS)
- 60No Drum
- 61TONER ENDED
- 62Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 63Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 64Clean the Drum Unit.
- 65When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 66Drum !
- 67Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 68I cannot install the driver when using the Driver Install Tool. (Linux)
- 69Cannot print after a Windows 10 update (June 2020)
- 70I cannot install the Brother printer driver (macOS 11 or later)
- 71I cannot view the HTML format manual (web manual).
- 72How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 73A blank page is fed from my Brother machine though I don't try to print or copy documents.
- 74Open the Control Panel (For Windows)
- 75Install the built-in drivers (For Windows 8 and Windows 10)
- 76Open the "Scanners and Cameras" and Properties.
- 77I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 78A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 79Scan a document and e-mail it as an attachment using the Scan button on my Brother machine
- 80Is my Brother machine compatible with third party print servers?
- 81Scan and save a document in PDF format for Windows (Scan to File)
- 82Verify if the Brother machine has a dial tone
- 83Check the remaining life of my Brother machine's drum.
- 84When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 85Scan a document in Mac OS X 10.7.
- 86Scan a document in Windows 8 and Windows 10.
- 87When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 88The keys on the control panel do not respond or triple beep when I press them.
- 89I am having a problem receiving faxes.
- 90I am experiencing problems sending a fax.
- 91Where can I find my Brother machine's serial number?
- 92Set the date and time.
- 93Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 94I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 95A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 96When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 97I cannot save a file downloaded from the Brother support website (For Windows)
- 98Download a file from the "Downloads" section and save it to Windows 8 computer.
- 99Can I use AirPrint with my Brother machine?
- 100Scan a document and e-mail it as an attachment. (For Windows)