FAQs & Troubleshooting
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Latest |
108 Results
- 5118/11/2022I cannot use some functions in BRAdmin Professional 4.
- 5202/09/2022I cannot connect my machine to the wireless network.
- 5328/06/2022How to install Brother software on a computer not connected to the Internet
- 5409/05/2022Using the CommTool (for Windows)
- 5518/04/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 5618/04/2022How to update the firmware
- 5710/02/2022BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 5813/12/2021The label wraps around the platen roller when using the cutter.
- 5913/12/2021How to adjust the cut position (For Windows)
- 6013/12/2021How to set the Direct Thermal or Thermal Transfer Print Methods
- 6110/12/2021How to execute the printer configuration (Self-test) to debug
- 6210/12/2021How to reset the printer settings by directly operating the printer
- 6310/12/2021How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 6410/12/2021How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 6505/10/2021I cannot print barcodes correctly using BarTender.
- 6629/03/2021How to transfer the print programs or templates using FBPL commands
- 6704/03/2021How to install the Windows driver via Wi-Fi®/ wired network
- 6802/03/2021When I print a long label or many labels continuously, printing stops suddenly before finishing.
- 6902/03/2021How can I connect the printer to my mobile device via Wi-Fi® ?
- 7002/03/2021Printed barcodes cannot be read.
- 7102/03/2021How do I reset Wi-Fi® setting?
- 7229/01/2021How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 7329/01/2021How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 7429/01/2021How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 7529/01/2021How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 7628/10/2020How to install the Windows driver via Wi-Fi®/ wired network
- 7728/10/2020Unnecessary data such as ASCII data are printed.
- 7827/10/2020Printing the printer configuration (Self-test)
- 7928/08/2020How to update firmware to all printers on the same subnet at the same time
- 8024/06/2020The left or right side of the label is not printed correctly.
- 8124/06/2020The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 8224/06/2020The printed label is wrinkled.
- 8324/06/2020How to clean the Print Head
- 8424/06/2020What do the indicator lights mean?
- 8524/06/2020How to clean the Platen Roller
- 8624/06/2020The print quality is poor.
- 8724/06/2020How do I clean / maintain my printer?
- 8824/06/2020The power indicator does not light.
- 8924/06/2020The printed label contains gray lines.
- 9019/05/2020How do I print vertical text? (P-touch Editor 5.x for Windows)
- 9120/02/2020When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 9219/02/2020I cannot install the Windows driver.
- 9319/02/2020Printing is not possible.
- 9419/02/2020The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 9519/02/2020The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 9619/02/2020The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 9711/12/2019Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 9810/06/2019How do I uninstall the printer driver?
- 9910/06/2019Where can I find the printer's network settings, such as IP address?
- 10013/03/2019The printing position of small label is incorrect.