FAQs & Troubleshooting
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148 Results
- 51I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 52(Video) When I print many continuous labels, part of the label data is printed twice.
- 53What do the indicator lights mean?
- 54How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 55How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 56How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 57The print result does not improve even if I adjust the print density.
- 58I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 59I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Job completed, filter error or no driver" is displayed. (Linux®)
- 60How to open the Devices and Printers window
- 61What kinds of software or functions are available for this printer?
- 62Can I print out the printer settings?
- 63How to identify the printer's firmware version
- 64How do I switch to and use the mass storage mode?
- 65I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 66How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 67How can I reset the printer?
- 68How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 69The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)
- 70The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 71How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 72I cannot print after updating the firmware or font data.
- 73I get the "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory" error message while installing the CUPS driver on a Debian distribution (such as Ubuntu or Kubuntu). (Linux®)
- 74I cannot print and get the "lpadmin: PPD file cannot be copied!" error during installation (Or "cp: `/usr/share/cups/model/[file name].ppd' cannot be started: No such file or directory") (Linux®)
- 75How do I save the printer settings to a file? (P-touch Editor 5.x for Windows)
- 76The power turns off automatically.
- 77The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 78Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 79What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 80My format is reset to default once my label has been printed when running the Excel Add-In. (P-touch Editor 5.x for Windows)
- 81The text format which is used with the Add-In Function differs from the original data. Why? (P-touch Editor 5.x for Windows)
- 82The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)
- 83The printing position shifts vertically or horizontally. (Linux®)
- 84I do not know how to become a superuser in Ubuntu. (Linux®)
- 85Installing the LPR driver and CUPS wrapper driver (Linux®)
- 86Uninstalling the printer drivers (Linux®)
- 87Creating a label with GIMP (Linux®)
- 88Adding a custom media size for continuous roll (Linux®)
- 89Creating a label with OpenOffice (Linux®)
- 90Error messages do not appear when using the USB connection of my printer.
- 91The media cannot be fed to the beginning of a label.
- 92How do I connect the printer to my computer using a USB cable?
- 93How do I clean my printer?
- 94Why is the leading zero (0) missing after importing the database into P-touch Editor?
- 95How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 96How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 97How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 98When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 99How to use the Numbering function (P-touch Editor 5.x for Windows)
- 100Labels are jammed in the machine or are not ejected correctly after printing.