FAQs & Troubleshooting
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121 Results
- 5112/06/2023The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 5212/06/2023How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 5312/06/2023Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 5412/04/2023Where can I find my Brother printer's serial number?
- 5510/01/2023How do I clean my machine?
- 5601/12/2022Installing the CUPS wrapper/LPR printer driver (Linux®)
- 5701/12/2022Uninstalling the printer driver (Linux®)
- 5801/11/2022What do the indicator lights mean?
- 5901/11/2022How do I reset network setting?
- 6021/10/2022Using Web Based Management
- 6118/05/2022I get the "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory" error message while installing the CUPS driver on a Debian distribution (such as Ubuntu or Kubuntu). (Linux®)
- 6226/04/2022How do I save the printer settings to a file? (P-touch Editor 5.x for Windows)
- 6326/04/2022I cannot print and get the "lpadmin: PPD file cannot be copied!" error during installation (Or "cp: `/usr/share/cups/model/[file name].ppd' cannot be started: No such file or directory") (Linux®)
- 6428/03/2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 6528/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 6609/12/2021Using the Printer Setting Tool (for Windows)
- 6709/12/2021The paper settings specified from the server computer are not reflected on the client computer.
- 6809/12/2021How do I transfer label templates with P-touch Transfer Express?
- 6908/10/2021Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 7003/08/2021When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 7103/08/2021A security warning appears when accessing Web Based Management via HTTPS.
- 7227/07/2021How do I transfer templates or other data from the computer to the printer?
- 7327/11/2020How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 7415/10/2020The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 7504/09/2020How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 7614/07/2020How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 7709/07/2020How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 7822/05/2020When I print a long label or many labels continuously, printing suddenly stops.
- 7919/05/2020How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 8019/05/2020How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 8118/05/2020My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 8213/05/2020I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 8313/05/2020How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 8413/05/2020How do I create a Name Badge Label using a template? (P-touch Editor 5.x for Windows)
- 8513/04/2020Using P-touch Template Settings
- 8613/04/2020Using the Device Settings (for Windows)
- 8706/04/2020P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 8827/03/2020I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 8924/01/2020Installing a CA certificate
- 9009/12/2019I cannot install the CUPS driver and get a message that CUPS does not exist. (Linux®)
- 9109/12/2019I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux®)
- 9209/12/2019When printing with Ubuntu 12.04, the print position shifts. (Linux®)
- 9309/12/2019I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 9409/12/2019The printing position shifts vertically or horizontally. (Linux®)
- 9509/12/2019I cannot access the CUPS Web Interface (http://localhost:631) in Ubuntu. (Linux®)
- 9609/12/2019I cannot print from the client computer to the printer on the print server. (Linux®)
- 9709/12/2019I am using AppArmor and I cannot print. (for Ubuntu and openSUSE) (Linux®)
- 9809/12/2019I cannot save the edited text file. (Linux®)
- 9909/12/2019I do not know how to become a superuser in Ubuntu. (Linux®)
- 10009/12/2019Are there any drivers available for FreeBSD? (Linux®)