FAQs & Troubleshooting
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126 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 51Printed pages are compressed, horizontal stripes appear, or characters in the top, bottom, left and right margins are cut off.
- 52I cannot find some option in the Printing preferences. (For Windows)
- 53Open the Control Panel (For Windows)
- 54I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 55Cannot Detect
- 56Toner scatter or toner stain
- 57I cannot connect my machine to a Windows 11 computer via USB.
- 58To install the printer driver easily using a tool. (Linux)
- 59Reset the Drum Counter
- 60Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 61Toner smears easily
- 62Colored spots at 75 mm (3.0 in.) intervals or at 29 mm (1.1 in.) intervals
- 63Horizontal coloured lines appear on the page
- 64What is the default password for my Brother machine?
- 65The downloaded driver's name is different from my machine's name. (Linux)
- 66I cannot print using my Brother machine on a wired network (Windows/macOS)
- 67I get a TS error when trying to print on a wireless network.
- 68The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 69What is the difference between the toner cartridge and the drum unit?
- 70Toner Error
- 71Cannot Print ##
- 72Missing thin lines in images
- 73Cooling Down
- 74Out of Memory
- 75I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 76Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 77I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 78Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 79Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 80Adjust color settings by using the custom setting in the printer driver (Windows only)
- 81I cannot print from my computer via USB.
- 82Uneven color density across the page
- 83Manual Feed
- 84When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 85Uninstall the Brother Software and Drivers (Windows)
- 86Vertical colored streaks or bands appear on the page
- 87What driver package format is supported by my Linux distribution?
- 88I am unable to print from a client PC to a printer on a print server. (Linux)
- 89Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 90Check the firmware version.
- 91Open the Status Monitor (Windows)
- 92Cartridge Error
- 93I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 94No Paper T1
- 95My Brother machine has no power.
- 96In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 97I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 98I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 99When I print images, the quality is not good (Linux)
- 100Where can I download Brother iPrint&Scan application for Mac?