FAQs & Troubleshooting
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156 Results
- 5119/09/2014Print on both sides of the paper.
- 5217/06/2014I'm using Windows XP. I can't tell my application to feed paper from the lower tray.
- 5305/06/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 5429/01/2014I cannot print from Mac OS X.
- 5529/01/2014How can I print on transparency sheets?
- 5627/01/2014How do I clean the Density Sensor?
- 5727/01/2014How do I install additional memory?
- 5827/01/2014My machine has the Optional Tray Module installed. "Feed Jam Check Tray" error appears on the LCD. What should I do?
- 5927/01/2014"Duplex Jam Open B-cover" error appears on the LCD. What should I do?
- 6027/01/2014How do I clear the paper jams around the fuser unit?
- 6127/01/2014I'm trying to feed the paper from the Multi-purpose tray. "Feed Jam Check Tray" error appears on the LCD. What should I do?
- 6227/01/2014I was using A5 size paper, but no I want to change it to another size. How should I do?
- 6327/01/2014How do I load A5 paper?
- 6427/01/2014How do I replace the fuser unit?
- 6517/01/2014I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 6617/01/2014I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 6717/05/2013Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 6816/05/2013What are the difference between PCL Driver and PS(PostScript) Driver?
- 6916/05/2013Printing Watermarks from a Windows PC
- 7015/05/2013When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 7109/05/2013What kind of consumables or options does this printer use?
- 7209/05/2013"Regi. Jam Open A-Cover" or "Fuser Jam Open A/B Cover" error appears on the LCD. What should I do?
- 7309/05/2013I'm trying to feed the paper from the Paper Tray. "Feed Jam Check Tray" error appears on the LCD. What should I do?
- 7409/05/2013How do I clear paper jams?
- 7501/05/2013The printed letters are slanted, positioned incorrectly.
- 7626/04/2013The paper is creased.
- 7726/04/2013Vertical blanks appear.
- 7826/04/2013Partial blanks appear.
- 7926/04/2013Color around the edge of printing is incorrect.
- 8026/04/2013White spots appear in areas of dense black printing.
- 8126/04/2013Shadows appear around areas of dense black printing.
- 8226/04/2013The print out is smudged.
- 8326/04/2013Vertical black lines appear on the print out.
- 8426/04/2013Dirty spots are printed.
- 8526/04/2013Printouts are faded.
- 8625/04/2013Output sheets are completely black.
- 8725/04/2013Nothing is printed on the page.
- 8818/06/2012Change the language displayed on my Brother machine's LCD.
- 8919/03/2012Replace the toner cartridge.
- 9016/11/2011The paper is skewed when it's printed.
- 9102/11/2011When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 9202/11/2011When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 9331/10/2011I updated the Web BRAdmin and cannot enable the logging function.
- 9429/09/2011Print on custom-size (Long) paper.
- 9528/09/2011What do LCD messages on Display (Error Messages) mean?
- 9622/09/2011For Automatic or Manual 2-sided(Duplex) Printing, what kind of paper can I use?
- 9726/08/2011I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 9808/11/2010When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 9910/06/2010I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 10002/06/2010My Antivirus Software gives a warning message during the installation of Web BRAdmin.