FAQs & Troubleshooting
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Latest |
157 Results
- 5125/03/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 5225/03/2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 5325/03/2016What is the Network Shared printing?
- 5425/03/2016Can I print from or scan to Android™ Smartphone?
- 5525/03/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 5624/03/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 5723/03/2016What can happen if the wrong paper is used in your machine.
- 5810/11/2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 5927/11/2014I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 6025/11/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 6119/11/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6225/09/2014I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 6326/08/2014What is a "Generic PCL Driver"?
- 6417/06/2014I'm using Windows XP. I can't tell my application to feed paper from the lower tray.
- 6505/06/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 6629/01/2014I cannot print from Mac OS X.
- 6727/01/2014I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 6827/01/2014Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 6927/01/2014How do I clean the corona wire of the drum unit?
- 7027/01/2014How do I install additional memory?
- 7117/05/2013Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 7217/05/2013Windows 7 Support Information
- 7316/05/2013Why are the alarm and data lights on?
- 7415/05/2013When do I need to upgrade the printer memory?
- 7515/05/2013Paper Feed Problems
- 7615/05/2013How do I display the Quick Print Setup as a Toolbar?
- 7715/05/2013How do I monitor the status of the printer?
- 7815/05/2013How do I use the Quick Print Setup Utility?
- 7915/05/2013When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 8015/05/2013My Brother machine misfeeds paper.
- 8114/05/2013Why are the alarm and data lights blinking?
- 8214/05/2013Why are the ready and alarm lights blinking?
- 8314/05/2013How can I change the IP address?
- 8413/05/2013What kind of memory can I use?
- 8513/05/2013Printouts have a curl or wave.
- 8610/05/2013Printouts have wrinkles or creases.
- 8710/05/2013Black toner marks appear across the page.
- 8810/05/2013White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 8910/05/2013White lines appears down the page.
- 9010/05/2013Lines appears across the page.
- 9110/05/2013I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 9210/05/2013What do the LED indications mean?
- 9309/05/2013Printouts are with gray background.
- 9409/05/2013Printouts are faint.
- 9509/05/2013How do I clear paper jams?
- 9608/05/2013The image is ghosted.
- 9701/05/2013The printed letters are slanted, positioned incorrectly.
- 9826/04/2013White spots appear in areas of dense black printing.
- 9926/04/2013Vertical black lines appear on the printout.
- 10025/04/2013Output sheets are completely black.