FAQs & Troubleshooting
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181 Results
- 5106/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 5206/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 5301/06/2023Delete print jobs from the print queue.
- 5424/05/2023I cannot print on a wireless (Wi-Fi) network (Mac)
- 5516/05/2023I cannot print from my computer via USB.
- 5619/04/2023I cannot install the Brother software (Mac)
- 5707/04/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 5806/04/2023The printer status is Offline or Paused.
- 5927/03/2023Change the printer driver settings (Windows)
- 6027/03/2023"Offline" appears on the Status Monitor. (Windows)
- 6127/03/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 6215/02/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 6314/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 6419/12/2022Check the ink level and then press [Stop]
- 6519/12/2022Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 6619/12/2022Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 6719/12/2022One or more of my colors are not printing (blank).
- 6819/12/2022Refill Ink
- 6919/12/2022Improve poor print quality.
- 7019/12/2022When I print photos, the color quality is not good.
- 7119/12/2022Can third party ink be used to refill the ink tanks?
- 7213/12/2022How to identify your Operating System (OS).
- 7320/10/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 7411/10/2022Access Web Based Management
- 7526/09/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 7630/08/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 7729/08/2022The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7824/08/2022Print on Both Sides of the Paper Manually (Manual 2-sided Printing) (Windows)
- 7922/08/2022Configure the Scan to Email Feature (Linux)
- 8009/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 8126/07/2022Configure and use the Scan Key Tool (Linux)
- 8223/06/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 8330/05/2022What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 8409/05/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8520/04/2022Uninstall the Brother Software and Drivers (Windows)
- 8614/04/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8711/04/2022Wireless setup is requesting a WPS PIN to complete the setup
- 8811/04/2022My Brother machine could not be found over the network when I installed drivers on my computer.
- 8907/04/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 9001/04/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 9124/03/2022I cannot find some option in the Printing preferences. (For Windows)
- 9224/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 9317/03/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 9409/03/2022I want to connect my Brother machine to a wireless network using WPS (Wi-Fi Protected Setup™)
- 9528/01/2022Error and Maintenance LED Indications
- 9628/01/2022The Wi-Fi LED light does not flash when I press and hold the Wi-Fi button.
- 9715/12/2021I cannot connect my machine to a Windows 11 computer via USB.
- 9810/11/2021Open the Control Panel (For Windows)
- 9912/10/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 10029/07/2021I cannot install the scanner driver in Ubuntu 21.04. (Linux)