FAQs & Troubleshooting
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145 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 51Toner scatter or toner stain
- 52Ghosting images
- 53What is the default password for my Brother machine?
- 54I cannot connect my machine to a Windows 11 computer via USB.
- 55Can I send a print job to multiple machine email addresses using Email Print?
- 56Set up your Brother machine on a wireless network (Windows/macOS)
- 57Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 58When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 59The scanning speed is slow when scanning from my machine. (Windows)
- 60Add your Brother machine with AirPrint (macOS)
- 61I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 62I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 63Where can I download Brother iPrint&Scan application for Mac?
- 64Wireless setup is requesting a WPS PIN to complete the setup
- 65I installed scan-key-tool, but it does not work. (Linux)
- 66How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 67Wrong Toner Cartridge
- 68Check the firmware version.
- 69I cannot print from my computer via USB.
- 70Correct the Color Printing
- 71Toner Low
- 72Can I use non-Brother or third party supplies with the Brother machine?
- 73I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 74Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 75The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 76The driver installation finished successfully but I cannot print. (Linux)
- 77Delete a network scanner entry. (Linux)
- 78Important points for specifying the scan area (Linux)
- 79Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 80Reset the Drum Counter
- 81Enable the Brother machine's network interface.
- 82What is the difference between the toner cartridge and the drum unit?
- 83Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 84I cannot scan via network.
- 85Missing thin lines in images
- 86Toner smears easily
- 87Check the Node Name of the Brother machine
- 88Colored spots at 75 mm (3.0 in.) intervals or at 29 mm (1.1 in.) intervals
- 89I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 90Change the brscan5 scan settings using XSane (Linux)
- 91When I print images, the quality is not good (Linux)
- 92The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 93Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 94When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 95I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 96Firewall port requirements of the Scan Key Tool (Linux)
- 97Control Printer Driver settings (only available for Windows)
- 98Important points you need to confirm before configuring your Brother machine for a wireless network.
- 99Cannot Print ##
- 100Cartridge Error