FAQs & Troubleshooting
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158 Results
- 51Check the Print Quality
- 52Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 53Important points you need to confirm before configuring your Brother machine for a wireless network.
- 54Cannot Scan XX or Unable to Scan XX
- 55Cannot Print XX or Print Unable XX
- 56Ink Low
- 57My machine does regular cleaning cycles in the night. How can I correct this?
- 58When I print photos, the color quality is not good.
- 59In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 60Where can I find my Brother machine's serial number?
- 61Improve poor print quality.
- 62I cannot install the driver when using the Driver Install Tool. (Linux)
- 63I cannot connect my machine to a Windows 11 computer via USB.
- 64I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 65I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 66I cannot install Brother drivers on Debian 10 or later (Linux)
- 67When I update the firmware, my machine's screen shows vertical bar or its LEDs indicate an error.
- 68After replacement or repair of the Brother machine, uneven color streaks stand out when printing from the computer. (Windows)
- 69I am sharing my Brother machine. I can print but cannot scan.
- 70The ink cartridges run out very quickly. Is there any reason for that?
- 71When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 72My Brother machine feeds multiple sheets of paper at a time.
- 73Glossy Paper does not feed correctly.
- 74When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 75Paper is Jammed in the Back of the Machine (Jam Rear)
- 76I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 77Reset the Network Settings to Factory Default
- 78I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 79Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 80A security warning appears when accessing Web Based Management via HTTPS.
- 81I cannot print full-page photos or images using Email Print.
- 82I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 83Change the brscan5 scan settings using XSane (Linux)
- 84Cannot print after a Windows 10 update (June 2020)
- 85Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 86I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 87I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 88Uninstall printer drivers (Linux)
- 89Firewall port requirements of the Scan Key Tool (Linux)
- 90Paper is Jammed Inside and in the Front of the Machine (Jam Inside/Front)
- 91Update the Driver or Firmware for your Brother machine
- 92I get a TS error when trying to print on a wireless network.
- 93Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 94Check the Print Alignment from Your Brother Machine
- 95Clean the Base Pad
- 96Wrong Ink Cartridge
- 97Open the Status Monitor (Windows)
- 98I cannot find some option in the Printing preferences. (For Windows)
- 99Install the built-in drivers (For Windows 8 and Windows 10)
- 100Tray not detected / Paper Tray not detected / Paper Tray #1 not detected