FAQs & Troubleshooting
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261 Results
- 51I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 52Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 53Scan multiple pages into one file instead of each scan being saved as a separate file.
- 54I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 55I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 56I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 57How many copies can I make when I sort multiple copies using the ADF?
- 58I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 59How do I clear the message "Document Jam" from the display?
- 60How do I clear the message "Paper Jam Back" from the LCD display?
- 61How do I install the Optional Tray Unit?
- 62I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 63Protect your Brother machine against unauthorised access over the network
- 64Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 65Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 66Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 67Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 68When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 69When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 70How do I clear the message "Paper Jam Tray1" or "Paper Jam Tray2" from the LCD display?
- 71I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 72My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 73The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 74Download a file from the "Downloads" section and save it to Windows 8 computer.
- 75The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 76The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 77Change the printer driver settings (Windows/macOS)
- 78Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 79I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 80I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 81Which E-mail packages are compatible with ControlCenter3?
- 82When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 83How do I clear the message "Paper Jam Inside" from the LCD display?
- 84When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 85I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 86Cannot print after a Windows 10 update (June 2020)
- 87Use the Universal Printer Driver for PCL
- 88Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 89Open the "Scanners and Cameras" and Properties.
- 90I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 91I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 92Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 93How do I factory reset the print server?
- 94Configure the Scan to Email Feature (Linux)
- 95The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 96Uninstall Scan-key-tool. (Linux)
- 97How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 98The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 99I can print but cannot scan via network. (For Mac)
- 100Scan a document in Mac OS X 10.7.