FAQs & Troubleshooting
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202 Results
- 51I am using Windows XP. I downloaded the WHQL certified driver for Parallel from the Web. How do I install it?
- 52Change Drum Soon
- 53I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 54I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 55The downloaded driver's name is different from my machine's name. (Linux)
- 56I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 57Windows 10 Support Information
- 58The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 59How to identify your Operating System (OS).
- 60The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 61The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 62How can I change the print resolution?
- 63Printing on thick paper or transparencies.
- 64The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 65I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 66When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 67I'm using Macintosh. What is the PreScan option used for?
- 68I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 69Paper size settings are unavailable when I print from OpenOffice (Linux)
- 70Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 71I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 72I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 73Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 74When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 75I'm using Windows® XP Professional x64 Edition. I'm unable to scan using the Brother TWAIN Driver with a parallel connection after changing the user account using the "Switch User" option. What can I do?
- 76Scan a document using "Scanner and Camera Wizard" in Windows XP
- 77How can I clear the "Drum Error" or the "Dust on Drum" error message on the LCD?
- 78Uninstall the drivers. (Mac OS X 10.5)
- 79I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 80I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 81I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 82I want to print using CUPS while keeping SELinux enabled. (Linux)
- 83Pre-Required Procedures (Linux)
- 84Open the Control Panel (For Windows)
- 85The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 86Open the "Scanners and Cameras" and Properties.
- 87When I scan a document using ControlCenter, the scanned file size is too big.
- 88I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 89Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 90Scan a document in Mac OS X 10.6.
- 91Scan a document in Windows 8 and Windows 10.
- 92How do I clean the laser scanner window?
- 93How can I improve poor print quality ?
- 94How do I clean the corona wire?
- 95How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 96I'm using Mac OS® 9.1-9.2. How can I uninstall the drivers?
- 97When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 98Uninstall the drivers (Windows)
- 99I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 100What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?