FAQs & Troubleshooting
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289 Results
- 51Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 52I cannot remove red-eye.
- 53I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 54How do I load envelopes into my machine?
- 55Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 56I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 57Pre-Required Procedures (Linux)
- 58I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 59I cannot save a file downloaded from the Brother support website (For Windows)
- 60Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 61Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 62Print a web page from iPrint&Scan when using an Android™ mobile device.
- 63The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 64The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 65I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 66Where is the USB port on the machine?
- 67When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 68What driver package format is supported by my Linux distribution?
- 69When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 70When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 71When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 72Wireless setup is requesting a WPS PIN to complete the setup
- 73How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 74I cannot print using my Brother machine on a wireless network (Windows)
- 75I cannot print using my Brother machine on a wireless network (Mac)
- 76How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 77Delete print jobs from the print queue.
- 78I cannot find some option in the Printing preferences. (For Windows)
- 79Download a file from the "Downloads" section and save it to Windows 8 computer.
- 80What is Brother iPrint&Scan?
- 81Can I use AirPrint with my Brother machine?
- 82Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 83Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 84I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 85Is my Brother machine compatible with Windows Vista?
- 86When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 87Can third party ink be used to refill the ink cartridges?
- 88Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 89I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 90Print the Network Configuration List
- 91Configure the Scan to Email Feature (Linux)
- 92I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 93ControlCenter3 displays a blank screen at startup (Windows)
- 94What is the Network Shared printing?
- 95When I scan a document using ControlCenter, the scanned file size is too big.
- 96How do I clear the message "Cannot Detect" from the display?
- 97I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 98In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 99The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 100The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)