FAQs & Troubleshooting
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191 Results
- 51The LCD displays an error code (number). What does it mean?
- 52I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 53I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 54I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 55Open the Control Panel (For Windows)
- 56Can I use AirPrint with my Brother machine?
- 57Locate files scanned with ControlCenter2 (For Macintosh)
- 58Windows 7 Support Information
- 59I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 60Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 61When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 62In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 63Scan an image and insert it in a Windows XP application
- 64When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 65I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 66Improve poor print quality.
- 67I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 68I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 69Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 70I cannot print from my computer via USB.
- 71When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?
- 72Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 73Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 74The keys on the control panel do not respond.
- 75Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 76Where can I find my Brother machine's serial number?
- 77How do I clean the Scanner to improve the copy quality?
- 78When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 79How do I replace the Ink Cartridge?
- 80Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing). What can I do?
- 81I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 82I cannot install the driver when using the Driver Install Tool. (Linux)
- 83I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 84The downloaded driver's name is different from my machine's name. (Linux)
- 85I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 86Large characters are printed incorrectly. (Linux)
- 87Print command (LPR) (Linux)
- 88I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 89I installed scan-key-tool, but it does not work. (Linux)
- 90Uninstall Scan-key-tool. (Linux)
- 91I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 92I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 93Windows 10 Support Information
- 94How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 95When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 96The printer status is Offline or Paused.
- 97I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 98When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 99Scan multiple pages into one file instead of each scan being saved as a separate file.
- 100When I scan a document to a PDF file using ContorlCenter3, the file size of the PDF is too big. How can I reduce the file size?