FAQs & Troubleshooting
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208 Results
- 51When I scan a document using ControlCenter, the scanned file size is too big.
- 52The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 53When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 54Is my Brother machine compatible with third party print servers?
- 55My machine does regular cleaning cycles in the night. How can I correct this?
- 56I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 57When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 58One or more of my colors are not printing (blank). What can I do?
- 59When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 60I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 61How do I program the date and time?
- 62I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 63When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 64How do I print on an envelope?
- 65I'm using Macintosh. What is the PreScan option used for?
- 66I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 67Configure the Scan to Email Feature (Linux)
- 68Paper size settings are unavailable when I print from OpenOffice (Linux)
- 69My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 70A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 71Why is it necessary for my machine to go through regular cleaning cycles?
- 72I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 73Images of the thumbnail page from the media (memory) card won't print.
- 74I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 75I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 76I cannot scan when using SELinux (Security-Enhanced Linux)
- 77When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 78Check the firmware version.
- 79Install the built-in drivers (For Windows 8 and Windows 10)
- 80The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 81The printer status is Offline or Paused.
- 82I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 83I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 84When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 85In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 86Scan a document using "Scanner and Camera Wizard" in Windows XP
- 87I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 88When I print, the pages are smudged with ink. What should I do?
- 89Clear the paper jam or printer jam.
- 90How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 91The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 92When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 93Uninstall the drivers (Windows)
- 94When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 95Delete a network scanner entry. (Linux)
- 96I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 97I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 98I want to print using CUPS while keeping SELinux enabled. (Linux)
- 99Uninstall printer drivers (Linux)
- 100Windows 10 Support Information