FAQs & Troubleshooting
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102 Results
- 51Uninstall the Brother Software and Drivers (Windows)
- 52The machine pauses for about 3 seconds between each page when scanning.
- 53The scanned image is skewed.
- 54Clean the Pick-up Roller
- 55Install Presto!® BizCard® onto Windows 10.
- 56Check the firmware version.
- 57Cannot find how to configure the settings to scan from the Control Panel of the machine.
- 58Colors in the scanned image are dark.
- 59The scan quality is poor.
- 60Vertical lines are seen in the scanned image.
- 61I cannot start ControlCenter.
- 62Reset the network settings to the factory default.
- 63Pre-Required Procedures (Linux)
- 64Other Error (Other Error)
- 65I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 66When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 67Clean the scanner
- 68Uninstall the scanner driver. (Linux)
- 69Uninstall Scan-key-tool. (Linux)
- 70Install Presto!® PageManager® onto Windows 10.
- 71Windows 10 Support Information
- 72How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 73Cannot save the settings in Remote Setup or Web Based Management.
- 74The machine is in Offline Mode.
- 75Bleed through is seen in the scanned image.
- 76Unable to Scan XX
- 77Check your machine's IP Address or Node Name
- 78I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 79Command List of brscan. (Linux)
- 80Delete a network scanner entry. (Linux)
- 81Important points for specifying the scan area (Linux)
- 82The Brother software cannot be installed.
- 83Cannot find the Nuance serial number to install Nuance PDF Converter Professional 8.
- 84A page that is not a blank page is skipped.
- 85Cannot start Remote Setup.
- 86My scanned image is missing.
- 87I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 88Service Call
- 89Configure the Scan to Email Feature (Linux)
- 90Install PaperPort™ 12SE onto Windows 10.
- 91Start key does not work.
- 92USB Access Error
- 93A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 94Out of Memory
- 95I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 96Cannot install software. (Windows users only)
- 97USB Write-protected
- 98The machine is in Sleep Mode (power save mode).
- 99What do the LED indications mean?
- 100Scan using XSane or GIMP (Linux)