FAQs & Troubleshooting
![]() |
Latest |
147 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 5120/07/2023Poor fixing
- 5220/07/2023Toner specks
- 5320/07/2023Lines across the page
- 5420/07/2023Ghosting images
- 5520/07/2023Black lines down the page
- 5605/07/2023I cannot print using my Brother machine on a wired network (Windows/macOS)
- 5705/07/2023I cannot print on a wireless (Wi-Fi) network (Mac)
- 5806/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 5906/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 6001/06/2023Add your Brother machine with AirPrint (macOS)
- 6101/06/2023Delete print jobs from the print queue.
- 6216/05/2023I cannot print from my computer via USB.
- 6311/05/2023Set up your Brother machine on a wireless network (Windows/macOS)
- 6407/04/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 6527/03/2023Change the printer driver settings (Windows)
- 6627/03/2023"Offline" appears on the Status Monitor. (Windows)
- 6720/02/2023Enable the Brother machine's network interface.
- 6815/02/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 6931/01/2023Out of Memory
- 7023/01/2023The printer status is Offline or Paused.
- 7119/12/2022Can I use non-Brother or third party supplies with the Brother machine?
- 7213/12/2022How to identify your Operating System (OS).
- 7320/10/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 7420/10/2022Install the Brother Mobile Connect application (for mobile device)
- 7517/10/2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 7627/09/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 7727/09/2022What is the default password for my BRAdmin or Web Based Management?
- 7806/09/2022Configure and use PC-FAX (CUPS) (Linux)
- 7930/08/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 8022/08/2022Configure the Scan to Email Feature (Linux)
- 8109/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 8228/07/2022Update the Driver or Firmware for your Brother machine
- 8326/07/2022Configure and use the Scan Key Tool (Linux)
- 8423/06/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 8525/04/2022Where can I find my Brother machine's serial number?
- 8620/04/2022Uninstall the Brother Software and Drivers (Windows)
- 8714/04/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8811/04/2022Wireless setup is requesting a WPS PIN to complete the setup
- 8911/04/2022My Brother machine could not be found over the network when I installed drivers on my computer.
- 9011/04/2022Control Printer Driver settings (only available for Windows)
- 9111/04/2022Cannot Print ##
- 9207/04/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 9324/03/2022I cannot find some option in the Printing preferences. (For Windows)
- 9424/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 9510/03/2022Drum !
- 9615/12/2021I cannot connect my machine to a Windows 11 computer via USB.
- 9729/11/2021A security warning appears when accessing Web Based Management via HTTPS.
- 9829/11/2021When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 9910/11/2021Open the Control Panel (For Windows)
- 10012/10/2021I cannot install Brother drivers on Debian 10 or later (Linux)