FAQs & Troubleshooting
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235 Results
- 51Clear wide, faded, horizontal lines(banding) appearing on printed documents.
- 52Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 53Make a two-sided copy. (Duplex)
- 54I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 55I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 56Add your Brother machine with AirPrint (macOS)
- 57Connect your Brother machine to your mobile device via a wireless router or access point.
- 58Enable the Brother machine's network interface.
- 59Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 60Open the Control Panel (For Windows)
- 61Paper tray not detected/ Paper tray #2 not detected
- 62Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 63Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 64Change the printer driver settings (Windows/macOS)
- 65Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 66Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 67I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 68Reset the network settings to the factory default.
- 69Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 70Install the built-in drivers (For Windows 8 and Windows 10)
- 71I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 72Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 73I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 74I cannot print using my Brother machine on a wireless network (Windows)
- 75Install BookScan & Whiteboard Suite onto Windows 10.
- 76I cannot save a file downloaded from the Brother support website (For Windows)
- 77Scan from the Brother iPrint&Scan application using Windows Phone.
- 78After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 79Delete print jobs from the print queue.
- 80I still receive the error message "Paper Jam" after I removed the jammed paper.
- 81What is AirPrint?
- 82Important points you need to confirm before configuring your Brother machine for a wireless network.
- 83Scan a document and save the scanned image to a folder on a local or network hard disk
- 84After replacement or repair of the Brother machine, uneven color streaks stand out when printing from the computer.
- 85Ink Absorber Full
- 86Unable to Print 3X
- 87The edge of glossy paper is smudged.
- 88Unable to Print XX
- 89Printer Locked
- 90Ink Low
- 91Cannot Detect
- 92Clean the paper pick-up rollers
- 93Wrong Paper Size
- 94One or more of my colors are not printing (blank).
- 95Transfer faxes to the PC when my machine has a mechanical issue.
- 96When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 97I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 98What is the recommended paper?
- 99The error message of Status Monitor is different from the error message of the Brother Machine or the FAQ.
- 100Uninstall the drivers. (Mac OS X 10.6 - macOS 12)