FAQs & Troubleshooting
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241 Results
- 51When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 52When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 53I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 54How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 55My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 56I am unable to print from a client PC to a printer on a print server. (Linux)
- 57The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 58The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 59How many times will my Brother machine automatically redial a busy number?
- 60When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 61How do I clear Machine Error 46?
- 62I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 63I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 64I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 65I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 66One or more of my colors are not printing (blank). What can I do?
- 67Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 68When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 69Where is the USB port on the machine? I can't find it on the back of the unit.
- 70Clear the paper jam or printer jam.
- 71Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 72When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 73I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 74Why can't I print when an ink cartridge is empty?
- 75I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 76Scan using XSane or GIMP (Linux)
- 77When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 78Print command (cupswrapper) (Linux)
- 79Uninstall printer drivers (Linux)
- 80I cannot print from my computer via USB.
- 81Change the user interface of ControlCenter3
- 82I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 83Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 84How do I clear the message "MFC is Busy" or "Connect Failure"?
- 85How do I clean the Scanner to improve the copy or fax quality?
- 86How can I improve poor print quality?
- 87I'm using Mac OS® 9.1-9.2. How can I uninstall the drivers?
- 88How can I re-install the drivers?
- 89How do I replace the Ink Cartridge?
- 90Vertical streaks appear in my copies.
- 91I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 92I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 93When I print images, the quality is not good (Linux)
- 94Large characters are printed incorrectly. (Linux)
- 95I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 96I cannot scan when using SELinux (Security-Enhanced Linux)
- 97When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 98Delete a network scanner entry. (Linux)
- 99I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 100ControlCenter3 displays a blank screen at startup (Windows)