FAQs & Troubleshooting
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112 Results
- 51I am having a problem receiving faxes.
- 52I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 53I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 54Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 55Clean the Drum Unit.
- 56Out of Memory
- 57"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 58Check the firmware version.
- 59A blank page is fed from my Brother machine though I don't try to print or copy documents.
- 60A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 61I'm having an issue with the print quality.
- 62I am experiencing problems sending a fax.
- 63Configure and use PC-FAX (CUPS) (Linux)
- 64Where can I download Brother iPrint&Scan application for Mac?
- 65"Offline" appears on the Status Monitor.
- 66Install the built-in drivers (For Windows 8 and Windows 10)
- 67I can see some steam or moisture from the vents when printing.
- 68What is the difference between the toner cartridge and the drum unit?
- 69Can I use AirPrint with my Brother machine?
- 70Scan a document and e-mail it as an attachment using the Scan button on my Brother machine
- 71Scan a document and e-mail it as an attachment (For Macintosh)
- 72The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 73Receive faxes on the computer for Windows (PC-FAX Receive)
- 74Print Unable or Print Unable XX
- 75Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 76Verify if the Brother machine has a dial tone
- 77When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 78In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 79The keys on the control panel do not respond or triple beep when I press them.
- 80Clean the corona wire of the drum unit.
- 81The faxes I send are always received with a black vertical line down the page.
- 82Cannot print after a Windows 10 update (June 2020)
- 83I cannot install the Brother printer driver (macOS 11 or later)
- 84Open the "Scanners and Cameras" and Properties.
- 85Scan a document and e-mail it as an attachment. (For Windows)
- 86Send an image file as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows)
- 87Send a PC-FAX
- 88Is my Brother machine compatible with third party print servers?
- 89Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 90Scan a document in Windows 8 and Windows 10.
- 91Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 92Where can I find my Brother machine's serial number?
- 93I cannot install the driver when using the Driver Install Tool. (Linux)
- 94I cannot view the HTML format manual (web manual).
- 95I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 96I cannot print from my computer via USB.
- 97Scan and save a document in PDF format for Windows (Scan to File)
- 98Why doesn't my Brother machine have a dial tone?
- 99I cannot scan via USB. (Mac OS X)
- 100When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".