FAQs & Troubleshooting
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124 Results
- 51I cannot install the driver when using the Driver Install Tool. (Linux)
- 52I am unable to print from a client PC to a printer on a print server. (Linux)
- 53When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 54Uninstall the drivers. (macOS 13 or greater)
- 55What do the LED indications mean?
- 56Cancel print jobs using the printer control panel.
- 57The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 58Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 59I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 60Download a file from the "Downloads" section and save it to Windows 8 computer.
- 61What is the difference between the toner cartridge and the drum unit?
- 62Can I use AirPrint with my Brother machine?
- 63Self-Diagnostic
- 64The printer status is Offline or Paused.
- 65Drum !
- 66Jam Tray (1)
- 67White lines down the page
- 68What is the recommended paper?
- 69I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 70The driver installation finished successfully but I cannot print. (Linux)
- 71I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 72I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 73Clean the drum unit
- 74My Brother machine has no power.
- 75My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 76The downloaded driver's name is different from my machine's name. (Linux)
- 77Large characters are printed incorrectly. (Linux)
- 78I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 79To install the printer driver easily using a tool. (Linux)
- 80Uninstall printer drivers (Linux)
- 81Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 82I cannot print from my computer via USB.
- 83Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 84Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 85Toner specks
- 86Envelope creases
- 87White lines across the page
- 88Gray background
- 89Uninstall the Brother Software and Drivers (Windows)
- 90Ghost
- 91Hollow print
- 92All black
- 93A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 94I cannot view the HTML format manual (web manual).
- 95Clean the paper pick-up roller
- 96Black toner marks across the page
- 97White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 98I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 99Adjust the Brother machine's Sleep Time setting
- 100Black lines down the page