FAQs & Troubleshooting
Latest |
171 Results
- 5129/01/2019I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 5228/01/2019I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 5324/01/2019I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 5424/01/2019All print jobs are aborted and nothing is printed. (Linux)
- 5524/01/2019I want to print using CUPS while keeping SELinux enabled. (Linux)
- 5624/01/2019I am unable to print from a client PC to a printer on a print server. (Linux)
- 5724/01/2019I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 5820/12/2018When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 5920/11/2018Delete the faxes stored in my Brother machine's memory.
- 6017/10/2018The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6105/07/2018Windows 7 Support Information
- 6225/03/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 6325/03/2016What is the difference between the toner cartridge and the drum unit?
- 6425/03/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 6525/03/2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 6625/03/2016Can I print from or scan to Android™ Smartphone?
- 6725/03/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 6824/03/2016Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 6924/03/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 7023/03/2016What can happen if the wrong paper is used in your machine.
- 7110/11/2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 7221/04/2015I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7317/12/2014Change the quality of the faxes I send (Fax Resolution).
- 7417/12/2014Set the Brother machine to prevent public access to certain features.
- 7515/12/2014How can I prevent public users from changing the settings of my Brother machine?
- 7625/11/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 7719/11/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7819/09/2014Why doesn't my Brother machine have a dial tone?
- 7918/06/2014How can I improve poor print quality ?
- 8005/06/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 8120/02/2014Check the firmware version.
- 8229/01/2014I'm using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
- 8327/01/2014How do I set up a group for broadcasting faxes?
- 8427/01/2014I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 8527/01/2014"Paper Jam Inside" error appears on the LCD. What should I do?
- 8627/01/2014"Paper Jam Rear" error appears on the LCD. What should I do?
- 8727/01/2014"Paper Jam Tray" error appears on the LCD. What should I do?
- 8827/01/2014I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 8927/01/2014When scanning a document to be copied, the LCD shows "OUT OF MEMORY". What should I do?
- 9020/01/2014How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 9120/01/2014I'm using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes.
- 9217/05/2013The back cover is securely closed, however the message "Back Cover Open" is displayed on the LCD. How do I clear this message?
- 9315/05/2013How do I set up an answering machine (TAD) to work on the same line as my Brother machine?
- 9415/05/2013How do I check if the FAX/MFC has faxes in its memory when it has a mechanical problem?
- 9515/05/2013How can I clear the "Drum Error" or the "Dust on Drum" error message on the LCD?
- 9615/05/2013How do I clean white or black spots on printed documents?
- 9714/05/2013How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?
- 9814/05/2013"Unable to..." message appearing on the LCD. What does it mean and how do I clear it?
- 9913/05/2013How can I re-install the drivers?
- 10010/05/2013Why doesn't the machine answer when receiving a call?