FAQs & Troubleshooting
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248 Results
- 5123/06/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 5220/06/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 5309/05/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5420/04/2022Uninstall the Brother Software and Drivers (Windows)
- 5514/04/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5611/04/2022Wireless setup is requesting a WPS PIN to complete the setup
- 5707/04/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 5801/04/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 5901/04/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 6024/03/2022I cannot find some option in the Printing preferences. (For Windows)
- 6124/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 6217/03/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 6310/11/2021Open the Control Panel (For Windows)
- 6414/10/2021Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 6512/10/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 6622/03/2021Low Temperature
- 6719/03/2021I get a TS error when trying to print on a wireless network.
- 6819/03/2021I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6902/03/2021The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7017/02/2021Set up your Brother machine on a wireless network.
- 7129/12/2020Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 7224/12/2020Printing/ Scanning with the Cloud
- 7324/12/2020Printing/ Scanning with a mobile device
- 7420/10/2020Replace Ink
- 7527/07/2020The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 7616/07/2020Cannot print after a Windows 10 update (June 2020)
- 7706/07/2020Scan using XSane or GIMP (Linux)
- 7806/07/2020Important points for specifying the scan area (Linux)
- 7906/07/2020What driver package format is supported by my Linux distribution?
- 8002/06/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 8102/06/2020Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 8213/05/2020Firewall port requirements of the Scan Key Tool (Linux)
- 8311/05/2020Enable the Brother machine's network interface.
- 8406/04/2020I installed scan-key-tool, but it does not work. (Linux)
- 8506/04/2020Delete a network scanner entry. (Linux)
- 8620/01/2020Ink Absorber Full
- 8706/01/2020When I print images, the quality is not good (Linux)
- 8803/12/2019The downloaded driver's name is different from my machine's name. (Linux)
- 8903/12/2019The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 9027/11/2019My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 9130/10/2019Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 9230/10/2019Scan from the Brother iPrint&Scan application using Windows Phone.
- 9330/10/2019Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9429/10/2019Large characters are printed incorrectly. (Linux)
- 9529/10/2019The driver installation finished successfully but I cannot print. (Linux)
- 9623/10/2019To install the printer driver easily using a tool. (Linux)
- 9712/06/2019Uninstall printer drivers (Linux)
- 9803/04/2019Important points you need to confirm before configuring your Brother machine for a wireless network.
- 9907/03/2019What is Brother iPrint&Scan?
- 10005/02/2019The LCD displays an error code when I use Web icon (Brother Web Connect).