FAQs & Troubleshooting
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93 Results
- 51I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 52I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 53Verify the Brother machine connected to the Wired Network (For Macintosh)
- 54Open the "Scanners and Cameras" and Properties.
- 55I cannot connect my machine to the wireless network.
- 56Clean the Pick-up Roller
- 57In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 58The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 59"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 60I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 61Check the firmware version.
- 62Load Documents
- 63Verify the Brother machine connected to the Wireless Network (For Macintosh)
- 64Paper suitable for scanning
- 65I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 66I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 67I cannot scan from my computer via network. (For Windows)
- 68Scan and save a document in PDF format for Windows (Scan to File)
- 69I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.
- 70Scan a document in Windows 8 and Windows 10.
- 71Check your machine's IP Address or Node Name
- 72I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 73Install Presto!® PageManager® onto Windows 10.
- 74Install Presto!® BizCard® onto Windows 10.
- 75How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 76Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 77Clean the Separation Pad
- 78On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
- 79A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 80When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 81Verify the Brother machine connected to the Wireless Network (For Windows)
- 82The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 83Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 84Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 85I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 86Cover is Open
- 87Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 88Clean the scanner
- 89Windows 10 Support Information
- 90Open the Control Panel (For Windows)
- 91Verify the Brother machine connected to the Wired Network (For Windows)
- 92Important points you need to confirm before configuring your Brother machine for a wireless network.
- 93Scan and save documents to the Android™ mobile devices using my Brother machine.