FAQs & Troubleshooting
![]() |
Popular |
102 Results
- 51Delete a network scanner entry. (Linux)
- 52Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 53The Brother software cannot be installed.
- 54Cannot start Remote Setup.
- 55Open the Control Panel (For Windows)
- 56A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 57Unable to Scan XX
- 58Uninstall Scan-key-tool. (Linux)
- 59I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 60All Blank Page Skipped
- 61The machine is in Offline Mode.
- 62Reset the network settings to the factory default.
- 63Uninstall the Brother Software and Drivers (Windows)
- 64Scan using XSane or GIMP (Linux)
- 65"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 66Important points for specifying the scan area (Linux)
- 67Uninstall the scanner driver. (Linux)
- 68I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 69Install Presto!® PageManager® onto Windows 10.
- 70How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 71USB Access Error
- 72Colors in the scanned image are dark.
- 73Multifeed
- 74When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 75Out of Memory
- 76What do the LED indications mean?
- 77Pre-Required Procedures (Linux)
- 78Install Presto!® BizCard® onto Windows 10.
- 79Cannot save the settings in Remote Setup or Web Based Management.
- 80The machine pauses for about 3 seconds between each page when scanning.
- 81The machine is in Sleep Mode (power save mode).
- 82USB Flash Drive is Full (Scan to USB)
- 83Bleed through is seen in the scanned image.
- 84The scan quality is poor.
- 85My scanned image is missing.
- 86Printing/ Scanning with a mobile device
- 87Check your machine's IP Address or Node Name
- 88Command List of brscan. (Linux)
- 89Check the firmware version.
- 90Start key does not work.
- 91A page that is not a blank page is skipped.
- 92Rename the File (Scan to USB)
- 93Vertical lines are seen in the scanned image.
- 94Configure the Scan to Email Feature (Linux)
- 95The scanned image is skewed.
- 96Authenticate Error (Scan to FTP)
- 97Windows 10 Support Information
- 98Cannot install software. (Windows users only)
- 99Clean the scanner
- 100Install PaperPort™ 12SE onto Windows 10.