FAQs & Troubleshooting
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130 Results
- 1Wi-Fi® indicator is lit in blue but the printer cannot communicate with other devices via Wi-Fi.
- 2How do I connect RJ printer to my computer?
- 3P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 4Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 5How do I reset network setting?
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7Printing is not possible. (USB connection)
- 8The printer cannot communicate with other devices via Wi-Fi® or Bluetooth®.
- 9How do I transfer label or slip templates?
- 10How do I install/change the RD roll?
- 11I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 12How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 13How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 14My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 15How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 16How do I transfer label templates with P-touch Transfer Express?
- 17How can I install the printer driver only? (for Windows)
- 18Which interface cable can I use?
- 19When I print many continuous labels, part of the label data is printed twice.
- 20My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 21P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 22A communication error occurs when printing via serial cable (RS-232C).
- 23The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 24What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 25How do I install the Software for wireless network environment using the installer CD-ROM and temporarily using a USB cable?
- 26When I print a long label or many labels continuously, printing suddenly stops.
- 27How can I connect the printer to my mobile device via Wi-Fi®?
- 28I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 29The printer automatically turns off when not used for a while.
- 30The power light is frequently blinking in orange indicating “Now Cooling” , or a data transmission error appears on my computer when printing continuously. What should I do?
- 31I cannot print from the printer in a network-shared environment.
- 32How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 33How to identify your Operating System (OS) for Windows or Mac
- 34The paper settings specified from the server computer are not reflected on the client computer.
- 35How to connect to a DC power outlet (Optional)
- 36How to charge the rechargeable Li-ion battery
- 37How to connect to an AC power outlet (Optional)
- 38Will my printer automatically turn itself off?
- 39How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 40How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 41How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 42Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 43I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 44How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 45How to open the Devices and Printers window
- 46How do I disable broadcasting the printer to AirPrint-compatible devices?
- 47How do I connect the printer to my computer via Wi-Fi®?
- 48How do I switch to and use the mass storage mode?
- 49How do I transfer templates or other data from the computer to the printer?
- 50How do I install the software using a USB cable? (for Windows)