FAQs & Troubleshooting
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107 Results
- 1How do I connect RJ printer to my computer?
- 2How do I transfer label or slip templates?
- 3Printing is not possible. (USB connection)
- 4How do I install/change the RD roll?
- 5The Bluetooth® installation asks me for a PIN (or Pass Key). Where can I find this information?
- 6My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 7How to install the rechargeable Li-ion Battery (Optional)
- 8How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 9How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 10Where can I find my Brother printer's serial number?
- 11How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 12Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 13What Android™ mobile application can I use?
- 14How to connect to a DC power outlet (Optional)
- 15How to charge the rechargeable Li-ion battery
- 16Which interface cable can I use?
- 17How to identify your Operating System (OS) for Windows or Mac
- 18How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20A communication error occurs when printing via serial cable (RS-232C).
- 21How do I transfer label templates with P-touch Transfer Express?
- 22How can I install the printer driver only? (for Windows)
- 23Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 24The printer cannot communicate with other devices via Wi-Fi® or Bluetooth®.
- 25I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 26I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 27The power light is frequently blinking in orange indicating “Now Cooling” , or a data transmission error appears on my computer when printing continuously. What should I do?
- 28What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 29How to connect to an AC power outlet (Optional)
- 30How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 31The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 32Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 33How to install Brother software on a computer not connected to the Internet
- 34I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 35I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 36The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 37How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 38Will my printer automatically turn itself off?
- 39How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 40How to identify the printer's firmware version
- 41I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 42How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 43P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 44P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 45"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 46The printer automatically turns off when not used for a while.
- 47The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 48How do I transfer label templates with P-touch Transfer Express for Windows Mobile?
- 49How do I install the software using a USB cable? (for Windows)
- 50My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)