FAQs & Troubleshooting
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120 Results
- 1How do I transfer label or slip templates?
- 2How do I connect RJ printer to my computer?
- 3How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 4Where can I find my Brother printer's serial number?
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6What Android™ mobile application can I use?
- 7P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 8How to charge the rechargeable Li-ion battery
- 9My printer has suddenly stopped printing.
- 10My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 11The power light is frequently blinking in orange indicating “Now Cooling” , or a data transmission error appears on my computer when printing continuously. What should I do?
- 12Can I directly operate my printer from a self-developed application software and print a label?
- 13How to delete the registry information and files related to the printer driver
- 14How do I install the software using a USB cable? (for Windows)
- 15How do I install/change the RD roll?
- 16When printing from an application, the application's "Collate" setting does not work correctly.
- 17How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 18How to identify the printer's firmware version
- 19Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 20The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 21The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 22How do I uninstall the printer driver?
- 23What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 24When I print many continuous labels, part of the label data is printed twice.
- 25How to connect to an AC power outlet (Optional)
- 26Which interface cable can I use?
- 27How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 28My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 29Printing is not possible. (USB connection)
- 30The print result is blurred/white lines appear on my prints, or the print result is too dark to read and sometimes the paper cannot be fed correctly. What should I do?
- 31Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 32P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 33How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 34"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 35The printer cannot communicate with other devices via Wi-Fi® or Bluetooth®.
- 36The printer automatically turns off when not used for a while.
- 37How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 38I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 39I connected multiple printers of the same model to one computer but can only print from one of them.
- 40How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 41How to identify your Operating System (OS) for Windows or Mac
- 42The Bluetooth® installation asks me for a PIN (or Pass Key). Where can I find this information?
- 43What is the Label List? (P-touch Editor 5.x for Windows)
- 44How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 45(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 46How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 47I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 48I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 49How do I save the printer settings to a file? (P-touch Editor 5.x for Windows)
- 50A communication error occurs when printing via serial cable (RS-232C).