FAQs & Troubleshooting
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143 Results
- 1How do I connect RJ printer to my computer?
- 2How do I install/change the RD roll?
- 3How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 4How can I connect my printer wirelessly?
- 5Printing is not possible. (USB connection)
- 6How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8How do I transfer label or slip templates?
- 9I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 10Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 11How to use the Paper Size Setup (for Windows)
- 12How do I set the Label Peeler?
- 13How to connect to an AC power outlet (Optional)
- 14How do I reset network setting?
- 15How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 16How do I disable broadcasting the printer to AirPrint-compatible devices?
- 17How to identify your Operating System (OS) for Windows or Mac
- 18When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 19Where can I find my Brother printer's serial number?
- 20How to install Brother software on a computer not connected to the Internet
- 21How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 22How to open the Devices and Printers window
- 23What Android™ mobile application can I use?
- 24How do I uninstall the printer driver?
- 25What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 26How to connect to a DC power outlet (Optional)
- 27How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 28I have an occasional printing problem.
- 29My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 30I get the "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory" error message while installing the CUPS driver on a Debian distribution (such as Ubuntu or Kubuntu). (Linux®)
- 31Installing the LPR driver and CUPS wrapper driver (Linux®)
- 32P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 33Installing a CA certificate
- 34When printing from an application, the application's "Collate" setting does not work correctly.
- 35Using the Communication Settings (for Windows)
- 36Using the Device Settings (for Windows)
- 37How do I switch to and use the mass storage mode?
- 38The power light is frequently blinking in orange indicating “Now Cooling” , or a data transmission error appears on my computer when printing continuously. What should I do?
- 39The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 40The print quality is poor, and the image is too light or dark.
- 41How to delete the registry information and files related to the printer driver
- 42How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 43When I print a long label or many labels continuously, printing suddenly stops.
- 44How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 45I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 46What iOS mobile application can I use?
- 47P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 48Using Web Based Management
- 49How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 50Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)