FAQs & Troubleshooting
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172 Results
- 1How do I transfer label or slip templates?
- 2Where can I find my Brother printer's serial number?
- 3When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 4Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 5Where can I download the latest P-touch Editor for Mac?
- 6I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 7How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 8P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 9How do I install/change the DK roll?
- 10I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 11(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 12I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 13How do I reset network setting?
- 14How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 15Printing is not possible. (USB connection)
- 16I cannot print on the 103 mm wide label roll on a network using the latest printer driver.
- 17What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 18How do I transfer label templates with P-touch Transfer Express?
- 19P-touch Editor crashes when I open it on my Mac.
- 20I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 21How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 22I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 23Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 24How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 25How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 26Printing is not possible. (P-touch Editor5.3 for Mac)
- 27How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 28Adding a custom media size for continuous tape / roll (Linux®)
- 29(Video) Small characters or thin lines are printed faintly.
- 30(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 31When I print a long label or many labels continuously, printing suddenly stops.
- 32I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34I cannot print from the printer in a network-shared environment.
- 35My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 36How do I cut at the end of the last label when printing multiple labels? (P-touch Editor 5.0 for Mac)
- 37My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 38Creating a label with GIMP (Linux®)
- 39How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 40How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 41I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 42The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 43I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 44When I print many continuous labels, part of the label data is printed twice.
- 45How to delete the registry information and files related to the printer driver
- 46How do I clean my QL machine?
- 47When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 48How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 49(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 50How do I create a Banner Label using DK-22205 or similar? (P-touch Editor 5.x for Windows)