FAQs & Troubleshooting
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82 Results
- 1My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 2The side margins are incorrect.
- 3I cannot connect my printer to a Windows 11 computer via USB.
- 4I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 5I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 6Printing from an Android™ device
- 7What iOS mobile application can I use?
- 8The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 9How do I transfer label templates with P-touch Transfer Express?
- 10Uninstalling the printer driver (Linux®)
- 11How to open the Devices and Printers window
- 12How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 13How to identify your Operating System (OS) for Windows or Mac
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 16Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 17What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 18How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 19Printing is not possible. (USB connection)
- 20Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 21The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 22This printer is not detected when establishing a Bluetooth® connection.
- 23There is no data registered in the P-touch library. (P-touch Editor 5.x for Windows)
- 24How do I clean the platen roller?
- 25What is the Label List? (P-touch Editor 5.x for Windows)
- 26I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 27Installing the CUPS wrapper/LPR printer driver (Linux®)
- 28Installing a CA certificate
- 29(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 30How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 31When printing from an application, the application's "Collate" setting does not work correctly.
- 32What is the JPEG printing and how can I use it?
- 33How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 34How do I switch to and use the mass storage mode?
- 35I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 36Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 37How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 38The print quality is poor, and the image is too light or dark.
- 39Where can I download the latest P-touch Editor for Mac?
- 40The printer does not turn on, so I cannot print.
- 41The print area is reduced when I print using the print preview button in OpenOffice. (Linux®)
- 42The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 43How do I connect the printer and my mobile device via Bluetooth®?
- 44I connected multiple printers of the same model to one computer but can only print from one of them.
- 45What do the indicator lights mean?
- 46The paper is jammed in the printer.
- 47Pages don't print.
- 48How to delete the registry information and files related to the printer driver
- 49I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 50How do I create and transfer templates? (for Mac)