FAQs & Troubleshooting
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77 Results
- 1I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 2My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 3How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 4How do I create and transfer templates? (for Mac)
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6There is no data registered in the P-touch library. (P-touch Editor 5.x for Windows)
- 7How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 8What is the Label List? (P-touch Editor 5.x for Windows)
- 9Where can I download the latest P-touch Editor for Mac?
- 10The print quality is poor, and the image is too light or dark.
- 11What Android™ mobile application can I use?
- 12How to charge the rechargeable Li-ion battery
- 13(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 14How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 15How do I clean the platen roller?
- 16How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 17I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 18Printing from an Android™ device
- 19The side margins are incorrect.
- 20Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 21The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 22How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 23How to identify the printer's firmware version
- 24How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 25The paper is jammed in the printer.
- 26How to delete the registry information and files related to the printer driver
- 27How to identify your Operating System (OS) for Windows or Mac
- 28Where can I find my Brother printer's serial number?
- 29Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 30How do I transfer label templates with P-touch Transfer Express?
- 31How to insert paper
- 32The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 33I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 34(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 35The printer does not turn on, so I cannot print.
- 36I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 37Installing the CUPS wrapper/LPR printer driver (Linux®)
- 38Some of the print options in OpenOffice do not work. (Linux®)
- 39Uninstalling the printer driver (Linux®)
- 40How to install Brother software on a computer not connected to the Internet
- 41How to open the Devices and Printers window
- 42I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 43How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 44(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 45I connected multiple printers of the same model to one computer but can only print from one of them.
- 46(Video) How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 47Printing is not possible. (USB connection)
- 48How to set up the printer
- 49Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 50I cannot print LibreOffice documents in landscape orientation. (Linux®)