FAQs & Troubleshooting
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127 Results
- 1How do I connect the printer and my mobile device via Bluetooth®?
- 2How to identify your Operating System (OS) for Windows or Mac
- 3Printing from a Windows PC or Mac
- 4I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 5How do I switch to and use the mass storage mode?
- 6I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 8What iOS mobile application can I use?
- 9Which Bluetooth® profiles does the printer support?
- 10What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 11The print quality is poor, and the image is too light or dark.
- 12How do I transfer templates to the printer?
- 13I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 14Where can I find my Brother printer's serial number?
- 15The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 16How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 17The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 18When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 19Printing from an Android™ device
- 20What is the JPEG printing and how can I use it?
- 21Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 22How to connect to a DC power outlet (optional)
- 23How to charge the rechargeable Li-ion battery
- 24How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 25How to delete the registry information and files related to the printer driver
- 26Printing from an Apple device (iPad, iPhone, iPod touch, etc.)
- 27Installing the software
- 28Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 29My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 30I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 31Some of the print options in OpenOffice do not work. (Linux®)
- 32P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 33(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 34My Apple device (iPad, iPhone, iPod touch, etc.) does not automatically reconnect via Bluetooth® when I turn the printer off and on again, or when the device moves out of range.
- 35When printing from an application, the application's "Collate" setting does not work correctly.
- 36This printer is not detected when establishing a Bluetooth® connection.
- 37What kinds of software are available for this printer?
- 38How can I stop the printer from automatically feeding roll paper after printing? (for Windows)
- 39The top margin is incorrect.
- 40How to identify the printer's firmware version
- 41Paper does not move through the printer even though the motor is running.
- 42How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 43What is the Label List? (P-touch Editor 5.x for Windows)
- 44I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 45I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 46What Android™ mobile application can I use?
- 47P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 48The paper moves through the printer, but nothing appears on the paper.
- 49How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 50Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)