FAQs & Troubleshooting
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81 Results
- 1I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 2How to charge the rechargeable Ni-MH battery
- 3Where can I find my Brother printer's serial number?
- 4The paper is jammed in the printer.
- 5How to identify your Operating System (OS) for Windows or Mac
- 6How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 7Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9What Android™ mobile application can I use?
- 10Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 11How to connect to an AC power outlet (Optional)
- 12How do I connect the printer and my computer via USB cable?
- 13Printing is not possible. (USB connection)
- 14How do I transfer label or slip templates?
- 15Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 16Some of the print options in OpenOffice do not work. (Linux®)
- 17Uninstalling the printer drivers (Linux®)
- 18How do I uninstall the printer driver?
- 19How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.6 / 10.7)
- 20How do I install the printer driver from the CD-ROM? (for Windows)
- 21How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 22I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 23P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 24How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 25How to connect to a DC power outlet (Optional)
- 26How to charge the rechargeable Li-ion battery
- 27How do I transfer label templates with P-touch Transfer Express?
- 28I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 29The print area is reduced when I print using the print preview button in OpenOffice. (Linux®)
- 30How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 31How to open the Devices and Printers window
- 32What is the JPEG printing and how can I use it?
- 33How do I print from a computer?
- 34How to identify the printer's firmware version
- 35Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 36The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 37How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 38The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 39How do I switch between Infrared (IrDA) and Bluetooth®? (Windows only)
- 40How do I connect the printer and my computer via Bluetooth®? (for Windows)
- 41Paper does not move through the printer even though the motor is running.
- 42The print quality is poor, and the image is too light or dark.
- 43How to delete the registry information and files related to the printer driver
- 44I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux®)
- 45The printed image is compressed or stretched.
- 46The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 47Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 48How do I transfer templates or other data from the computer to the printer?
- 49What do the indicator lights mean?
- 50The printed image is out of alignment.