FAQs & Troubleshooting
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206 Results
- 1I cannot print using a HSe cassette.
- 2When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 3Where can I download the latest P-touch Editor for Mac?
- 4Installing the software
- 5How do I connect the printer to my computer via Wi-Fi® using an access point?
- 6The label does not cut well.
- 7Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 8I cannot print using FLe tape and get an error message.
- 9When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 10P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 11What Android™ mobile application can I use?
- 12Where can I find my Brother printer's serial number?
- 13I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 16What iOS mobile application can I use?
- 17How can I connect my printer wirelessly?
- 18How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 19My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 20Changing your printer’s network settings (IP address, Subnet mask and Gateway) using the BRAdmin Light utility
- 21Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 22How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 23The data imported from a CSV file is not included on the printed label. (Pro Label Tool)
- 24Using the Printer Setting Tool (for Windows)
- 25Can I set the printer to turn on its wireless LAN settings when I turn on the printer? (for Windows)
- 26Poor print quality when printing on narrow labels. (iPrint&Label)
- 27How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 28How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 29I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 30What are WPA-PSK/WPA2-PSK, TKIP and AES?
- 31What is the Label List? (P-touch Editor 5.x for Windows)
- 32How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 33How is the print head cleaning cassette used?
- 34I cannot print after updating the firmware or font data.
- 35I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
- 36High resolution or high speed printing was specified, but an error occurred and printing could not be completed.
- 37Using the Printer Setting Tool (for Mac)
- 38I cannot connect my machine to the wireless network.
- 39Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 40The top and base layers of the laminated tape are misaligned.
- 41How to identify your Operating System (OS) for Windows or Mac
- 42How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 43Using Cable Label Tool
- 44When I open an ***.lbx cable label file created with P-touch Editor 5.x for Windows, the characters have become garbled.
- 45Can I change the barcode settings like barocde size? (iPrint&Label)
- 46What options are available for label feeding and cutting?
- 47Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.7 or greater
- 48The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 49P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 50I want to know how to use P-touch Editor. (P-touch Editor 5.1 for Mac)