FAQs & Troubleshooting
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- 1Open LBX files created in P-touch Editor in Pro Label Tool
- 2I cannot print using FLe tape and get an error message.
- 3I cannot print using a HSe cassette.
- 4How can I connect my printer wirelessly?
- 5Where can I find the IP addresses of my computer and the printer?
- 6Installing the software
- 7When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 8How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 9Poor print quality when printing on narrow labels. (iPrint&Label)
- 10(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 11Using the Device Settings (for Windows)
- 12What Android™ mobile application can I use?
- 13I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 14How do I transfer label templates with P-touch Transfer Express?
- 15Power Supply
- 16Printing is not possible. (P-touch Editor5.3 for Mac)
- 17Where can I download the latest P-touch Editor for Mac?
- 18How do I connect the printer to my computer via Wi-Fi® using an access point?
- 19I cannot print after updating the firmware or font data.
- 20Changing your printer’s network settings (IP address, Subnet mask and Gateway) using the BRAdmin Light utility
- 21Printing is not possible. (USB connection)
- 22How is the print head cleaning cassette used?
- 23I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 24I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 25How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 26(Video) How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 27What iOS mobile application can I use?
- 28Can I set the printer to turn on its wireless LAN settings when I turn on the printer? (for Windows)
- 29What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 30Can my printer use TZ/TZe tapes?
- 31Can I apply device setting changes to another printer?
- 32What is WEP?
- 33Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 34P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 35I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 38Using the Printer Setting Tool (for Mac)
- 39How can I create a barcode label? (iPrint&Label)
- 40How can I connect the printer to my mobile device?
- 41Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 42Where can I find the printer's network settings, such as IP address?
- 43I cannot connect my machine to the wireless network.
- 44Can I use the app with my iPad? (iPrint&Label)
- 45How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 46How to identify your Operating System (OS) for Windows or Mac
- 47(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 48I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 49I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 50How to create serialized labels (Pro Label Tool)