FAQs & Troubleshooting
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195 Results
- 1The printer stops while printing, or the tape is cut in the middle of the text.
- 2How can I connect the printer and my Apple mobile device wirelessly?
- 3Can I check the printer's usage log?
- 4How do I connect the printer to my computer via Wi-Fi®?
- 5Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 6(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 7(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 8Installing the software
- 9I cannot establish a connection using Wireless Direct.
- 10(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 11I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 12Poor print quality when printing on narrow labels. (iPrint&Label)
- 13I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 14Which brands of Ni-MH rechargeable batteries do you recommend?
- 15How to identify your Operating System (OS) for Windows or Mac
- 16(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 17I tapped my Android™ device against my P-touch to use the NFC function, but it was not recognized.
- 18Can I use the app with my iPad? (iPrint&Label)
- 19Is there a way to eliminate the tape that is cut off before each label? (P-touch Editor Lite)
- 20How can I minimize the margin from the start or end of the label when printing? (iPrint&Label)
- 21How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 22P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 23The paper settings specified from the server computer are not reflected on the client computer.
- 24How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 25I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 26How do I disable broadcasting the printer to AirPrint-compatible devices?
- 27Where can I download the latest P-touch Editor for Mac?
- 28Where can I find my Brother printer's serial number?
- 29When the NFC reader of my Android™ device is tapped against the NFC logo on the P-touch, the device is recognized but cannot connect to the P-touch.
- 30Where can I find the IP addresses of my computer and the printer?
- 31Where can I find the printer's network settings, such as IP address?
- 32The label does not cut well.
- 33When I try to print the printer information, the red lamp flashes and the print does not start.
- 34Where can I download Brother iPrint&Label? (iPrint&Label)
- 35What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 36How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 37I cannot print using a HSe cassette.
- 38Can my printer use TZ/TZe tapes?
- 39I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
- 40Using the Communication Settings (for Windows)
- 41How do I uninstall the printer driver?
- 42How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 43I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 44Share your printer in Windows 10/Windows 8/Windows 8.1 (Shared printer)
- 45How to open the Devices and Printers window
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47What Android™ mobile application can I use?
- 48When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 49When I search for devices using Mobile Cable Label Tool, Brother iPrint&Label or Mac, the printer cannot be detected.
- 50When I run iPrint&Label, "Unconnected Printer" is displayed on my Android™ device.