FAQs & Troubleshooting
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194 Results
- 1Can I check the printer's usage log?
- 2How can I connect the printer and my Apple mobile device wirelessly?
- 3I cannot print using a HSe cassette.
- 4Installing the software
- 5The printer stops while printing, or the tape is cut in the middle of the text.
- 6My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 7(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 8P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 9Where can I download the latest P-touch Editor for Mac?
- 10How do I connect the printer to my computer via Wi-Fi®?
- 11How can I minimize the margin from the start or end of the label when printing? (iPrint&Label)
- 12I cannot establish a connection using Wireless Direct.
- 13Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 14How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 15Poor print quality when printing on narrow labels. (iPrint&Label)
- 16I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 17When I search for devices using Mobile Cable Label Tool, Brother iPrint&Label or Mac, the printer cannot be detected.
- 18Can I create a label with time&date? (iPrint&Label)
- 19Where can I find my Brother printer's serial number?
- 20What Android™ mobile application can I use?
- 21Half cut labels are printed, although the "Half Cut" option is not selected.
- 22What is P-touch Library?
- 23Using the Device Settings (for Windows)
- 24Where can I find the IP addresses of my computer and the printer?
- 25Where can I download Brother iPrint&Label? (iPrint&Label)
- 26What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 27The paper settings specified from the server computer are not reflected on the client computer.
- 28(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 29How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 30How is the print head cleaning cassette used?
- 31(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 32Open LBX files created in P-touch Editor in Pro Label Tool
- 33I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 34I connected the P-touch and my Android™ device and tapped [Print] on the device, but I cannot print.
- 35The tape color is not recognized. I get the error message "Tape color not recognized" when I install a tape cassette in the printer.
- 36"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 37How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 38When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 39When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 40P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 41Printing is not possible. (P-touch Editor5.3 for Mac)
- 42Printing is not possible. (USB connection)
- 43Why does this app ask me to allow the access to "Device internal storage", "Camera" or "Contacts"?
- 44Changing your printer’s network settings (IP address, Subnet mask and Gateway) using the BRAdmin Light utility
- 45Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 46Can I apply device setting changes to another printer?
- 47Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.7 or greater
- 48(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 49(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 50I can no longer print from my computer, even though I was able to print previously.