FAQs & Troubleshooting
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344 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 3Replace Drum
- 4Setup a Brother machine on a wireless (Wi-Fi) network.
- 5(Video) Load A4/Letter paper
- 6Image skewed
- 7Load Paper in the Multi‑purpose Tray (MP Tray)
- 8Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 11Paper is Jammed in the Back of the Machine
- 12Paper is Jammed in the MP tray
- 13I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 14Paper is Jammed in the Paper Tray
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 17(Video) Connect telephone line and power cords
- 18Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 19The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 20Document Jam
- 21Paper is Jammed in the 2-sided Tray
- 22Paper is Jammed inside the Machine
- 23Wrinkles or creases
- 24White lines down the page
- 25I cannot print on a wireless (Wi-Fi) network (Windows)
- 26Set up a Scan to Network Profile
- 27Print on Both Sides of the Paper (Windows®)
- 28(Video) Unpack your Brother machine and install the toner cartridge
- 29White lines across the page
- 30I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 31What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 32Print on Both Sides of the Paper (Macintosh)
- 33Use voice mail on the same line as my Brother machine.
- 34Size Error DX or Size Error 2-sided
- 35Toner specks
- 36(Video) Replace the Toner Cartridge
- 37Black lines down the page
- 38The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 39Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 40Size mismatch
- 41Curled or wavy
- 42The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 43Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 44Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 45Smudges on printed pages (Poor fixing)
- 46White spots or black spots at 94 mm (3.7 in.) intervals
- 47I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 48Manage Multiple Certificates
- 49What kind of envelopes and labels are recommended for printing?
- 50I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)