FAQs & Troubleshooting
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340 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4I receive an error message when trying to configure TWAIN Driver scan settings. (Windows XP/Windows Vista/Windows 7)
- 5(Video) Connect telephone line and power cords
- 6Curled or wavy
- 7Image skewed
- 8(Video) Load A4/Letter paper
- 9Use Universal Print (Windows)
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 12Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 13Send or Receive an Email Securely Using SSL TLS
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 16Print as a Poster (Windows®)
- 17When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 18How to identify your Operating System (OS).
- 19The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 20When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 21Paper is Jammed in the 2-sided Tray
- 22White lines, bands or ribbing across the page
- 23Replace Drum
- 24Reset the Network Settings to the Factory Settings
- 25(Video) Replace the Toner Cartridge
- 26Hollow print
- 27What is the default password for my Brother machine?
- 28I cannot find some options in the Print dialog box (macOS 11 or later)
- 29Load Paper in the Multi‑purpose Tray (MP Tray)
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31Set up a Scan to Network Profile
- 32Discover the MAC address of the Brother network card
- 33Drum !
- 34I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 35Print on Both Sides of the Paper (Macintosh)
- 36The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 37White lines across the page
- 38Gray background
- 39Black lines down the page
- 40I cannot print on a wireless (Wi-Fi) network (Windows)
- 41Install the Tower Tray Unit.
- 42Import a Certificate and Private Key
- 43Load and Print on Envelopes Using the MP Tray
- 44Setup a Brother machine on a wireless (Wi-Fi) network.
- 45Delete print jobs from the print queue.
- 46Change the printer driver settings (Windows/macOS)
- 47Scan multiple pages into one file instead of each scan being saved as a separate file.
- 48What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 49Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 50Can I use non-Brother or third party supplies with the Brother machine?