FAQs & Troubleshooting
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164 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1The color of your printouts is not what you expected
- 2Install the Brother Mobile Connect application (for mobile device)
- 3(Video) Paper is Jammed inside the Machine
- 4(Video) Paper is Jammed in the 2-sided Tray
- 5Adjust color settings by using the custom setting in the printer driver (Windows only)
- 6(Video) Document is Jammed in the Top of the ADF Unit
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8The printer status is Offline or Paused.
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10Toner Low
- 11What is the default password for my Brother machine?
- 12Set Telephone Line Compatibility for Interference and VoIP Systems
- 13(Video) Paper is Jammed in the Manual Feed Slot
- 14(Video) Paper is Jammed in the Back of the Machine
- 15Can I use non-Brother or third party supplies with the Brother machine?
- 16Ghosting images
- 17(Video) Remove Small Scraps of Paper Jammed in the ADF
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19Command List of brscan. (Linux)
- 20I cannot print using my Brother machine on a wired network (Windows/macOS)
- 21Reset the Drum Counter
- 22Media Type Mismatch or Media Mismatch
- 23Cannot Scan ##
- 24Storage Full
- 25(Video) Paper is Jammed in the Paper Tray
- 26I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 27Add your Brother machine with AirPrint (macOS)
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29Enable the Brother machine's network interface.
- 30Open the Control Panel (For Windows)
- 31I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 32Discover the MAC address of the Brother network card
- 33Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 34Change the printer driver settings (Windows)
- 35Toner Error
- 36Cannot Print ##
- 37I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 38No Paper / No Paper Tray1/Tray2/MP Tray
- 39Correct the Color Printing
- 40Color offset
- 41Uneven color density across the page
- 42Drum !
- 43Toner scatter or toner stain
- 44Configure and use PC-FAX (CUPS) (Linux)
- 45Configure the Scan to Email Feature (Linux)
- 46Set up your Brother machine on a wireless network (Windows/macOS)
- 47Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 48What is the Network Shared printing?
- 49Manual Feed
- 50My Brother machine has no power.