FAQs & Troubleshooting
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153 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1What is the default password for my Brother machine?
- 2Use Universal Print (Mac)
- 3Use Universal Print (Windows)
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5(Video) Paper is Jammed in the Paper Tray
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7I cannot print on a wireless (Wi-Fi) network (Windows)
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 10Export an address book and import it to another machine
- 11Wrong Toner or Wrong Toner Cartridge
- 12How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 13Install the Brother Mobile Connect application (for mobile device)
- 14Change the printer driver settings (Windows)
- 15Cannot Detect
- 16Drum !
- 17(Video) Paper is Jammed in the 2-sided Tray
- 18(Video) Paper is Jammed in the Back of the Machine
- 19(Video) Paper is Jammed inside the Machine
- 20What is the recommended paper?
- 21The scanning speed is slow when scanning from my machine. (Windows)
- 22I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 23How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 24The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 25I cannot scan via network.
- 26Toner specks
- 27Black lines down the page
- 28I cannot connect my machine to a Windows 11 computer via USB.
- 29My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 30Wireless setup is requesting a WPS PIN to complete the setup
- 31I installed scan-key-tool, but it does not work. (Linux)
- 32Important points for specifying the scan area (Linux)
- 33I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 34I cannot print on a wireless (Wi-Fi) network (Mac)
- 35(Video) Document is Jammed in the Top of the ADF Unit
- 36The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 37Enable the Brother machine's network interface.
- 38Check the firmware version.
- 39"Offline" appears on the Status Monitor. (Windows)
- 40Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 41Cannot Print ##
- 42Self-Diagnostic
- 432-sided Disable or 2-sided Disabled
- 44No Toner
- 45What is the default password for my BRAdmin or Web Based Management?
- 46Size Error DX or Size Error 2-sided
- 47Manual Feed
- 48Toner Low or Prepare New Toner Cartridge
- 49Out of Memory
- 50Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app