FAQs & Troubleshooting
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151 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Install the Brother Mobile Connect application (for mobile device)
- 3(Video) Paper is Jammed in the Paper Tray
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5(Video) Paper is Jammed in the 2-sided Tray
- 6I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 7(Video) Paper is Jammed inside the Machine
- 8(Video) Paper is Jammed in the Back of the Machine
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10Wrong Toner or Wrong Toner Cartridge
- 11Toner Low or Prepare New Toner Cartridge
- 12Toner specks
- 13(Video) Remove Small Scraps of Paper Jammed in the ADF
- 14Size Error DX or Size Error 2-sided
- 15What driver package format is supported by my Linux distribution?
- 16(Video) Load an Envelope (Manual Feed Slot)
- 17Black lines down the page
- 18(Video) Document is Jammed in the Top of the ADF Unit
- 19Drum End Soon
- 20I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 21What is Toner Continue Mode?
- 22Change the printer driver settings (Windows)
- 23Self-Diagnostic
- 24Cartridge Error
- 25No Toner
- 26What is the default password for my BRAdmin or Web Based Management?
- 27Large characters are printed incorrectly. (Linux)
- 28What is the default password for my Brother machine?
- 29I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 30How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 31"Offline" appears on the Status Monitor. (Windows)
- 32Cannot Scan ##
- 33Manual Feed
- 34My Brother machine could not be found over the network when I installed drivers on my computer.
- 35I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 36Document Jam
- 37Lines across the page
- 38The scanning speed is slow when scanning from my machine. (Windows)
- 39I cannot print full-page photos or images using Email Print.
- 40I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 41Check the remaining ink or toner level (Linux)
- 42The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 43(Video) Paper is Jammed in the Output Paper Tray
- 44(Video) Document is Jammed under the Document Cover
- 45Media Type Mismatch or Media Mismatch
- 46Delete print jobs from the print queue.
- 47I cannot find some option in the Printing preferences. (For Windows)
- 48What is the Network Shared printing?
- 49Toner Ended
- 50Cannot Detect