FAQs & Troubleshooting
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262 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Curled or wavy
- 3When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5White spots or black spots at 94 mm (3.7 in.) intervals
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8Jam Rear (With Video Instructions)
- 9Jam Inside (With Video Instructions)
- 10Jam Tray (With Video Instructions)
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12(Video) Update the Driver or Firmware for your Brother machine
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14(Video) Load A4/Letter paper
- 15(Video) Load an Envelope (Manual Feed Slot)
- 16Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 17White lines down the page
- 18My machine prints documents in inverted colors after updating to Android™ 14.
- 19When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 20Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 21The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 22Can I print from or scan to Android™ Smartphone?
- 23Document Jam (With Video Instructions)
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 26(Video) Unpack your Brother machine
- 27I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 28Can I print from and scan to iPhone, iPod touch and iPad?
- 29The printer status is Offline or Paused.
- 30Jam 2-sided
- 31White lines, bands or ribbing across the page
- 32Replace Drum
- 33Faint
- 34Black lines down the page
- 35Change the printer driver settings (Windows/macOS)
- 36Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 37My Brother machine could not be found over the network when I installed drivers on my PC.
- 38(Video) Connect telephone line and power cords
- 39What is Brother iPrint&Scan?
- 40Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 41I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 42Smudges on printed pages (Poor fixing)
- 43Black toner marks across the page
- 44Confirm that a FAX I sent was received correctly.
- 45Print the Network Configuration Report
- 46Image skewed
- 47Copy on Both Sides of the Paper (2-sided Copy)
- 48Connect your Brother machine to your mobile device via a wireless router or access point.
- 49Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 50Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?